Unable to Send Report from Windows Report Tool

ID: Q189316

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you create a report using the Windows Report Tool and then click Next to send this report, your report may not be sent. Instead, you are prompted to save the report as a file on your computer.

CAUSE

This issue can occur because the Windows Report Tool only sends a report if the program is started by a support provider's Web page. If you start this program yourself, a report is not sent.

RESOLUTION

To work around this issue, save your report as a file on your computer, and then follow the instructions of your support provider to send the report, possibly by using e-mail.

STATUS

Microsoft has confirmed this to be a problem in Windows 98.

MORE INFORMATION

For more information about the Windows Report Tool, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q188104
TITLE : Description of the Windows and MS-DOS Report Tools

Additional query words: 98

Keywords : kbtool kbui win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb