Cannot Suspend Computer If Secondary IDE Drive Is Not Present

ID: Q189577

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you try to suspend your Windows 98-based computer, the computer may not be suspended and may continue to operate in its normal operating power state.

CAUSE

This problem can occur for either of the following reasons:

Your computer's Integrated Device Electronics (IDE) controller has a secondary channel, but does not have an IDE hard disk connected to it. For example, this problem can occur with a laptop computer and its docking station if the bay in the docking station is normally occupied by the secondary IDE hard disk, but is currently empty, or it is currently occupied by a different drive type, such as a floppy disk drive or a CD-ROM drive.

The secondary IDE controller channel is marked as disabled in Device Manager.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Version     Size      File name      Platform
   ----------------------------------------------------------------
   6/29/98   6:52pm   4.10.2016   155,665   Configmg.vxd   Win98

To work around this problem if it is caused by a secondary IDE hard disk not currently being present, use one of the following methods:

Remove the drive currently occupying the drive bay, and then reinstall the secondary IDE hard disk into the bay before you try to suspend your computer. For information about how to change the drive that occupies the drive bay, view the documentation included with your computer, or contact the manufacturer of your computer.

In Device Manager, remove the secondary IDE hard disk. For information about removing a device in Device Manager, click Start, click Help, click the Index tab, type device manager, and then double-click the "Removing hardware" topic.

If the problem is caused by a device being disabled in Device Manager, enable the device in Device Manager before suspending your computer. For information about enabling a device in Device Manager, click Start, click Help, click the Index tab, type device manager, and then double-click the "Enabling devices" topic.

STATUS

This problem was corrected in Windows 98 Second Edition.

Additional query words:

Keywords : kbenv kbhw win98 winapm
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb