Computer Does Not Resume To Recognize USB Device From Standby

ID: Q189591

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

If you connect a Universal Serial Bus (USB) device to a Windows 98-based computer while the computer is in Standby mode, the computer does not resume from Standby mode to process the USB device connection and immediately recognize the new USB device. The computer remains in Standby mode, and may not recognize the USB device once resumed.

If you disconnect then reconnect the USB device after the computer has resumed, the USB device will be correctly recognized.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date     Time     Version     Size     File name     Platform
   ---------------------------------------------------------------
   7/6/98   8:18pm   4.10.2018   21,904   Openhci.sys   Windows 98
   7/6/98   8:18pm   4.10.2018   17,568   Usbd.sys      Windows 98
   7/6/98   8:18pm   4.10.2018   27,136   Usbhub.sys    Windows 98

STATUS

This problem was corrected in Windows 98 Second Edition.

Additional query words:

Keywords : kbenv kbhw win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb