Computer Hibernates When Standby Is Pressed

ID: Q190715

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

On a computer that conforms to the Advanced Configuration and Power Interface (ACPI) specification, if you select the Standby action for the power button on the Advanced tab of the Power Management tool in Control Panel, and you press the power button, the computer may hibernate instead of standing by.

Likewise, if you select Standby as the action taken when the lid of the portable computer is closed, the computer may hibernate instead of standing by when the lid is closed.

In addition, if you click Start, click Shut Down, and then click Stand By, the computer may hibernate instead of standing by.

CAUSE

This behavior can occur on ACPI-compliant computers if the Enable Hibernation Support option is enabled on the Hibernate tab in the Power Management tool in Control Panel. Under this configuration, Windows 98 causes the computer to hibernate instead of standing by when you press the power button.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Version     Size      File name      Platform
   ----------------------------------------------------------------
   6/29/98   9:01pm   4.10.2101   115,665   Configmg.vxd   Windows 98
   6/29/98   9:01pm   4.10.2101    37,523   Vpowerd.vxd    Windows 98
   7/21/98   9:02pm   4.10.2102   194,494   Ntkern.vxd     Windows 98

The Spanish version of this fix should have the following file attributes or later:


   Date       Time     Version     Size      File name      Platform
   ----------------------------------------------------------------
   10/12/98   8:31am   4.10.2101   115,669   Configmg.vxd   Windows 98
   10/12/98   8:31am   4.10.2101    37,527   Vpowerd.vxd    Windows 98
   10/12/98   8:31am   4.10.2102   194,494   Ntkern.vxd     Windows 98

With this update installed, the computer will stand by as expected when Standby is selected as the action to be performed when the power button is pressed or the lid is closed, and when you click Start, click Shut Down, and then click Stand By.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

This problem was corrected in Windows 98 Second Edition.

MORE INFORMATION

The Hibernate tab appears in Power Management properties only if the computer is configured to support hibernation. To determine whether your computer supports hibernation and how to enable that support, please consult your computer's documentation or manufacturer.

Additional query words:

Keywords : kbenv win98 winapm
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb