"Error Initializing Modem" with pcANYWHERE 7.0

ID: Q190840

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you use Symantec pcANYWHERE to dial out by modem to establish a connection, you may receive an "Error initializing modem" error message. When this occurs, the modem continues to dial out and the connection is established. The functionality of pcANYWHERE is not affected, but the error message may appear every time you dial out with a modem to establish a pcANYWHERE connection.

CAUSE

This behavior is caused by pcANYWHERE 7.0 trying to make two calls at once.

RESOLUTION

To resolve this issue, contact Symantec to upgrade to pcANYWHERE 7.5 or later.

To work around this issue, click OK when you receive the "Error initializing modem" error message.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.

Keywords : kb3rdparty kberrmsg win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb