ErrMsg: VMM32.VXD: Missing/Unable to Load

ID: Q191874

The information in this article applies to:
  • Microsoft Windows 95
  • Microsoft Windows 98
  • Microsoft Windows 98 Second Edition

SYMPTOMS

When you start Windows, you may receive the following error message:

VMM32.VXD: Missing/Unable to Load. Press any key to continue.
Pressing any key causes the Shutdown screen to appear.


CAUSE

This behavior can occur if the Umaxis11.386 file is being loaded in the System.ini file. This file is used by a UMAX scanner.


RESOLUTION

To resolve this issue, contact UMAX to inquire about the availability of a fix for this issue. There is a patch to correct this problem available on the UMAX Web site at:

http://www.umax.com/download/
Click on the listing for "Cannot find or load vmm32.vxd" scanner error under the Special Notes section.

To work around this issue, perform the following steps:
  1. Restart your computer with the Windows 98 Startup disk.


  2. Type the following lines, pressing ENTER after each line: 

    
      c:
      cd windows
      edit system.ini


  3. Press ALT+S, and then press F.


  4. Type "umaxis11.386" (without quotation marks), and then press ENTER.


  5. Disable the line containing "Umaxis11.386" by placing a semicolon (;) at the beginning of the line.


  6. Press ALT+F, press X, and then press Y.


  7. Remove the Windows 98 Startup disk, and then restart your computer.
    Windows should start normally.



MORE INFORMATION

The error message can also be caused by a file installed to the System.ini file by the Genius scanner software. The Genius scanner file is named Smis11.386. To resolve this issue, contact Genius to inquire about the availability of a fix. For updated Genius scanner software, visit the Genius Web site:

http://www.genius-kye.com/
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: find vistascan

Keywords : kb3rdparty win95 winboot win98 win98se
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: December 4, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.