Err Msg: Address Book Failed to Load, Outlook Express Is...

• Microsoft Windows 98
• Microsoft Outlook Express versions 4.0, 5 for Windows 95
• Microsoft Windows 98 Second Edition

SYMPTOMS

When you start Microsoft Outlook Express, you may receive one of the following error messages:

Address book failed to load, Outlook Express is incorrectly configured.

Unable to open the Address Book. The Address Book may not be installed properly.

CAUSE

This behavior can occur if the registry values for Outlook Express and the Windows Address Book are set incorrectly.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this behavior, uninstall Outlook Express, remove four keys from the registry, and then reinstall Outlook Express. To do so, use the following steps:

1. Uninstall Outlook Express. To do so, use the appropriate method:




   Windows 95-Based Computer
   -------------------------

   a. Click Start, point to Settings, click Control Panel, and then
      double-click Add/Remove Programs.

   b. Click Microsoft Outlook Express, click Add/Remove, and then click
      Yes.

   Windows 98-Based Computer
   -------------------------

   a. Click Start, point to Settings, click Control Panel, and then
      double-click Add/Remove Programs.

   b. Click the Windows Setup tab, click the Microsoft Outlook Express
      check box to clear it, and then click OK. 

2. Use Registry Editor to export (for backup purposes) and remove the following registry keys:



• HKEY_USERS\DEFAULT\Software\Microsoft\Outlook Express
• HKEY_USERS\DEFAULT\Software\Microsoft\WAB
• HKEY_LOCAL_MACHINE\Software\Microsoft\WAB
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{7790769C-0471-11d2-AF11-00C04FA35D02} (default value is "Address Book5")
3. Reinstall Outlook Express. To do so, use the appropriate method:




   Windows 95
   ----------

   a. Click Start, point to Settings, click Control Panel, and then
      double-click Add/Remove Programs.

   b. Click Microsoft Internet Explorer 4.0, and then click Add/Remove.

   c. In the Internet Explorer 4.0 Active Setup box, click "Add a
      component to Internet Explorer", and then click OK. When you are
      prompted for Internet Explorer to check for components that are
      already installed, click Yes.

   d. Click Outlook Express, and then click Next.

   e. Click a download site, click Install Now, and then follow the
      instructions on the screen to finish the installation.

   Windows 98
   ----------

   a. Click Start, point to Settings, click Control Panel, and then
      double-click Add/Remove Programs.

   b. Click the Windows Setup tab, click the Microsoft Outlook Express
      check box to select it, and then click OK. 

Additional query words: 4.00

Keywords : kberrmsg outexw95 win98 win98se
Version : WINDOWS:4.0,5
Platform : WINDOWS
Issue type : kbprb