Troubleshooting Sound 4 WinModems in Windows 98
ID: Q192798
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The information in this article applies to:
SYMPTOMS
After you install Windows 98 on an NEC or Packard Bell computer that
includes a Sound 4 WinModem, you may experience one or more of the
following symptoms:
- The modem does not appear in Device Manager.
- When you run the diagnostics utility in the Modems tool, you receive the following error message:
Port already open
- Dial-Up Networking programs cannot gain access to the modem.
- When you start Windows, you receive the following error message:
Cannot find a device file that may be needed to run Windows or a
Windows application.
The Windows registry or SYSTEM.INI file refers to this device file,
but the device file no longer exists.
If you deleted this file on purpose, try uninstalling the associated
application using its uninstall program or setup program.
If you still want to use the application associated with this device
file, try reinstalling that application to replace the missing file.
Turbovbf.vxd
RESOLUTION
To resolve any of these issues, contact your computer's manufacturer. For
information about how to do so, query in the Microsoft Knowledge Base for
one of the following articles:
ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K
ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P
ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z
MORE INFORMATION
For additional information, please see the "WinModem Troubleshooting"
section in the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q190554
TITLE : Troubleshooting Modem Problems in Windows 98
Additional query words:
98 usr
Keywords : kbhw kbtshoot dun wincomm windrvr win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb