Modem Not Detected Installing Windows 98 on Compaq Computer

ID: Q193896

The information in this article applies to:
  • Microsoft Windows 98

SYMPTOMS

After you install Windows 98 on a Compaq computer that contains an internal 33.6 or 56 kilobits per second (Kbps) modem, your modem may not be listed in the Modems tool in Control Panel. Running the Add New Hardware Wizard does not detect the modem and resolve the issue.


CAUSE

This issue can occur if you install Windows 98 (upgrade or full version) to a different folder than the existing Windows folder.


RESOLUTION

To resolve this issue, please contact Compaq Computer Corporation.

To work around this issue, install the Compaq modem drivers from the Drivers\Modem\Compaq folder on the Windows 98 CD-ROM. To do so, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add New Hardware, click Next, click Next, and then click Next again.


  3. Click "Search for the best driver for your device (recommended)," and then click Next.


  4. Click the Specify A Location check box to select it and click all other check boxes to clear them.


  5. Click Browse, navigate to the Drivers\Modem\Compaq folder on the Windows 98 CD-ROM, and then click OK.


  6. Click Next, and then click Finish.


  7. Once the modem is installed, restart your computer.

    NOTE: You may receive additional dialog boxes if your modem includes other telephony capabilities (such as speaker phone, caller ID, and telephone answering). If this is the case, follow the instructions on your screen. If you are prompted for additional files, make sure Windows 98 is searching for files in the Drivers\Modem\Compaq folder on the Windows 98 CD-ROM.



MORE INFORMATION

This issue is known to occur with the following Compaq computers:

  • Presario series 1000, 2000, 3000, 4000, 6000


  • Armada 1500


The modem drivers on the Compaq Presario recovery CD-ROM cannot be installed without first formatting your hard disk and installing Windows 98, or installing Windows 98 on a new hard disk.

For additional information about Windows 98 drivers for Compaq modems, see the Readme.txt file in the Drivers\Modem\Compaq folder on the Windows 98 CD-ROM.



For information about how to contact Compaq, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

Additional query words: lt winmodem lucent technologies comm ras dun

Keywords : kbhw kbsetup windrvr win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: September 27, 1999
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