Hewlett-Packard Computer May Hang Using ATI Video Adapter

• Microsoft Windows 98

SYMPTOMS

Your Hewlett-Packard (HP) computer may stop responding (hang) when you select text, or if you connect to a Web site with numerous graphic images.

CAUSE

This issue can occur if you use an HP 8175 or 8176 computer with an ATI 3D Rage II+ PCI video adapter, and you upgraded from Microsoft Windows 95.

RESOLUTION

To resolve this issue, install the ATI Rage II+ PCI video adapter driver from the Windows 98 CD-ROM, or contact the manufacturer to inquire about obtaining an updated video adapter driver to address this issue.

To install the ATI Rage II+ PCI video adapter driver from the Windows 98 CD-ROM, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.



2. Double-click Display, click the Settings tab, and then click Advanced.



3. On the Adapter tab, click Change.



4. Click Next, and then click "Display a list of all the drivers in a specific location, so you can select the driver you want."



5. Click Next, click Have Disk, and then click Browse.



6. In the Drives box, click the CD-ROM drive that contains the Windows 98 CD-ROM.



7. In the Folders box, double-click the Drivers folder, and then double- click the Display folder.



8. Double-click the ATI folder, click OK, and then click OK.



9. Click the ATI Rage II+ Pro video adapter driver, and then click OK.



10. Click OK, and then click Next.



11. Click Next, and then click Finish.



12. Restart your computer.

Additional query words: lockup highlight

Keywords : kbhw win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb