Dial-Up Networking Connection Dials Extra Numbers
ID: Q194804
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The information in this article applies to:
SYMPTOMS
When you attempt to use a Dial-Up Networking connection with country code
and area code information, you may receive the following error message:
Dial Up Networking could not establish a connection with <server>
If you click Cancel while your modem is dialing, you may notice that the
phone number contains extra numbers. If you view the connection
properties, the correct dialing information may be displayed. If you
create a new connection, it may also dial the extra numbers.
CAUSE
This behavior can occur if you type the entire phone number in the Area
Code box in the connection's properties. This can result in damaged
connection information in the registry.
RESOLUTION
To resolve this behavior, follow these steps:
- Use the Registry Checker (Scanreg.exe) tool to restore an undamaged
copy of the registry. To do so, use the following steps:
- Restart your computer. Press and hold down the CTRL key until you
see the Windows 98 Startup menu.
- Choose Command Prompt Only from the Startup menu.
- At the command prompt, type "scanreg /restore" (without quotation
marks), and then press ENTER.
- Follow the instructions on your screen to restore a copy of the
registry created before the error message occurred.
For more information about how to use the Registry Checker tool,
see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q184023
TITLE : Command-Line Switches for the Registry Checker
Tool
- Restart your computer normally, and then try to use the Dial-Up
Networking connection again. If you still receive the error message,
continue with step 2.
- Right-click the connection you want, and then click Properties.
- Click the "Use area code and Dialing Properties" check box to clear it.
- In the Telephone Number box, type the complete phone number including
the area code, and then click OK.
Keywords : kberrmsg kbtool dun wintapi win98
Version : WINDOWS:98
Platform : WINDOWS
Issue type : kbprb
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