Installing DirectX 2.0 Disables Sound Card or Video Adapter

ID: Q195217

The information in this article applies to:
  • Microsoft Windows 98

SYMPTOMS

When you install Microsoft DirectX 2.0 or a program that includes DirectX 2.0, your video adapter or sound card may be disabled.


CAUSE

This behavior occurs because DirectX 2.0 is not compatible with Windows 98.


RESOLUTION

To prevent this behavior from occurring, do not install DirectX 2.0 in Windows 98.

To resolve this behavior, use either of the following methods:


Method 1

Install a DirectX 5.0 Video Adapter Driver:

Install the DirectX 5.0 video adapter driver and sound card driver from the Windows 98 CD-ROM. To do so, follow these steps:

  1. Click Start, point to Settings, click Control Panel, and then double- click Display.


  2. On the Settings tab, click Advanced.


  3. On the Adapter tab, click Change, click Next, click "Display a list of all the drivers in a specific location, so you can select the driver you want," click Next, and then click Have Disk.


  4. Insert the Windows 98 CD-ROM into the CD-ROM drive. If the Windows 98 screen appears, click Cancel, and then click Browse. If the Windows 98 screen does not appear, click Browse.


  5. In the Drivers\Display folder on the Windows 98 CD-ROM, double-click the appropriate folder for your video adapter, click OK, and then click OK again.


  6. Click the appropriate video adapter driver, click Next, click Next again, click Finish, and then click Yes to restart your computer.


If a driver is not available for your video adapter, download and install the latest version of DirectX.

Install DirectX 5.0 Sound Card Driver:

Contact your sound card manufacturer to inquire about the availability of an updated DirectX-compatible sound card driver.

If an updated driver is not available from the manufacturer, the latest version of DirectX may include one. To view the list of audio drivers included with the latest version of DirectX, see the following Microsoft Web site:
http://www.microsoft.com/directx/pavilion/hardware/soundcardlist.htm


If your sound card is in this list, install the latest version of DirectX to obtain the updated driver.


Method 2

Install the latest version of DirectX. For information about downloading and installing DirectX, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q179113
TITLE : How to Download and Install DirectX


STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.

Additional query words: DX2 DX5

Keywords : kbenv win98 winapm
Version : WINDOWS:98
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: January 30, 1999
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