Computer Stops Responding When You Try to Shut It Down

ID: Q196008

The information in this article applies to:
  • Microsoft Windows 98

SYMPTOMS

When you try to shut down your computer, your computer may stop responding (hang), and you may receive one or both of the following messages:

Windows is shutting down.
-OR-
It's now safe to turn off your computer.
NOTE: This article does not apply to Microsoft Windows 98 Second Edition. For information about shutdown problems in Windows 98 Second Edition, see the following article in the Microsoft Knowledge Base:
Q238096 How to Troubleshoot Windows 98 Second Edition Shutdown Problems


CAUSE

This problem can occur if your computer uses Advanced Configuration and Power Interface (ACPI) and the Fast Shutdown feature is disabled.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
This English-language version of this fix should have the following file attributes (or later): 

   File name   Version     Date       Time     Size
   --------------------------------------------------------
   Acpi.sys    4.10.2000   11/23/98   7:51pm   80,256 bytes

To work around this problem, enable the Fast Shutdown feature:
  1. Click Start, point to Programs, point to Accessories, point to System tools, and then click System Information.


  2. On the Tools menu, click System Configuration Utility.


  3. On the General tab, click Advanced.


  4. Click the Disable Fast Shutdown check box to clear it, click OK, and then click OK again.


  5. Click Yes when you are prompted to restart your computer.



STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

This problem was corrected in Windows 98 Second Edition.


MORE INFORMATION

For additional information about disabling Fast Shutdown, please see the following article in the Microsoft Knowledge Base:

Q187607 How to Disable Fast Shutdown in Windows 98
This issue is known to affect the following computers:

  • Compaq Deskpro EN Series 6350


  • Compaq Presario 7234 5680, 5670, 5690, 5686, 5695, 5680


  • Toshiba Tecra 750


  • Generic computer with AMD P233 K6 CPU with Award BIOS version 4.51pg 1995


  • IBM Aptiva 2137


For additional information about situations in which it may be advisable to disable Fast Shutdown, please see the following article(s) in the Microsoft Knowledge Base:
ARTICLE-ID: Q193933
TITLE : Code 10 Displayed for APM Support Device After Restarting

ARTICLE-ID: Q186925
TITLE : Restarting Computer While Holding Down SHIFT Key Hangs Windows

ARTICLE-ID: Q193467
TITLE : BUG: RegReplaceKey() Fails in Windows 98

Additional query words: 98

Keywords : kbhw kbui win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: December 30, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.