"Couldn't Open Port" Error Message Running Modem Diagnostics

• Microsoft Windows 98

SYMPTOMS

When you attempt to run modem diagnostics on a 3Com Megahertz 10/100 LAN+56K Modem PC Card after resuming your Dell laptop computer from Standby mode, you may receive the following error message:

Couldn't open port.

CAUSE

This probem can occur if you run modem diagnostics prior to your computer going into Standby mode.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows 98 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English language version of this software updates contains the 
following file attributes or later:

   Date      Time        Version     File name   Platform
   ------------------------------------------------------
   6/25/99   12:51:29p   4.10.2017   Vcomm.vxd   Windows 98 

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

MORE INFORMATION

Modem diagnostics leaves the communication port that the modem is using open. If the port is open when your computer goes into Standby mode, it remains open after you resume your computer.

Additional query words: pcmcia

Keywords : kberrmsg kbhw wincomm win98
Version : WINDOWS:98
Platform : WINDOWS
Issue type : kbprb