Error Message Updating Crystal Plug and Play Audio Codec Driver

ID: Q205924

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you update the "Crystal Plug and Play Audio Codec" driver in Device Manager, you may receive the following error message:

Crystal PnP Audio CODEC
Setup cannot upgrade the existing driver for this device.
Press OK to continue.

CAUSE

This behavior can occur if Windows 98 cannot safely upgrade the driver that is already installed, if the upgrade might disable a feature that the driver provides, or if the information (.inf) file for the driver is missing.

Additional query words:

Keywords : kberrmsg kbhw win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb