Disk Defragmenter Hangs After Choosing Disk to Defragment

ID: Q218160

The information in this article applies to:
  • Microsoft Windows 98

SYMPTOMS

The Disk Defragmenter tool may stop responding (hang) after you choose a disk to defragment.


CAUSE

This behavior can occur if you are using APC PowerChute Plus 5.0 or 5.0.1. These versions of PowerChute Plus are designed for Microsoft Windows 95.


RESOLUTION

To work around this behavior, quit PowerChute Plus before attempting to use Disk Defragmentor. To do so, follow these steps:

  1. Press CTRL+ALT+DELETE to open the Close Program dialog box.


  2. Click PowerChute Plus, and then click End Task.


  3. Repeat steps 1-2, clicking Iconclnt in step 2.


  4. Run Disk Defragmenter.


To start PowerChute Plus after Disk Defragmenter is completed, use either of the following methods:

Method 1

Restart your computer.

Method 2

  1. Click Start, point to Find, and then click Files or folders.


  2. In the Named box, type iconclnt.exe pwrchute.exe, and then click Find Now.


  3. In the list of found files, double-click the Iconclnt.exe file, and then double-click the Pwrchute.exe file.


  4. Quit the Find tool.



STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.


MORE INFORMATION

For more information, see the following APC Web site:

http://www.apcc.com/english/prods/sware/windows98.cfm
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: UPS defrag hangs freeze freezes lock locks up

Keywords : kb3rdparty kbtool win98
Version : WINDOWS:98
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: May 6, 1999
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