Computer Hangs Clicking Close Button in Close Program Dialog Box

ID: Q222131

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you click the Close button in the upper-right corner of the Close Program dialog box, your Windows 98-based computer may stop responding (hang).

CAUSE

This behavior can occur if you are using a Universal Serial Bus (USB) mouse. The Close Program dialog box is displayed under the context of the fault thread, and the WDM driver message for button up sent by the USB mouse driver cannot be delivered to the window.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time    Version      Size    File name   
   ---------------------------------------------------
   02/22/99  06:59p  4.10.2000    452,096 Kernel32.dll

To work around this issue, press ESC to close the Close Program dialog box instead of clicking the Close button.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Windows 98 Second Edition.

MORE INFORMATION

The fix for this problem removes the Close button from the Close Program dialog box; however, if you attempt to move the window using the title bar, the computer still hangs if you are using a USB mouse. If you are using a PS2-style mouse, the window is not repainted after being moved.

Additional query words:

Keywords : kbhw win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb