The information in this article applies to:
SYMPTOMSWhen you try to install the Microsoft Windows Messaging Service (WMS) from the Windows 98 CD-ROM, you may receive the following error message: Also, when you try to install Microsoft Exchange from the Microsoft Office 97 CD-ROM, you may receive the following error message:
CAUSEThis behavior can occur if you are using a MatsuShita CD-ROM drive. Some MatsuShita CD-ROM drives are not totally compatible with Windows 95 or Windows 98. RESOLUTION
To resolve this issue, contact the manufacturer of your computer to inquire about the availability of a fix for this issue. Note that this may require replacing your CD-ROM drive with a more up to date CD-ROM drive. Q160049 OFF97: How to Obtain Microsoft Office 97 on Floppy Disks Additional query words:
Keywords : kberrmsg kbhw win95 win98 cddrive |
Last Reviewed: July 16, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |