Anti-virus Causes Computer to Stop Responding When You Shut Down

• Microsoft Windows 98
• Microsoft Windows 98 Second Edition

SYMPTOMS

When you try to shut down your Windows 98-based computer, you may experience one or more of the following symptoms:

• The floppy disk drive light may turn on.



• You may receive a "Windows Protection Error" error message.



• Your computer may stop responding (hang) while displaying the "Windows is Shutting Down" message.

CAUSE

This issue can occur if you are running a McAfee or Norton anti-virus program that is configured to scan your floppy disk drive when you shut down your computer.

RESOLUTION

To resolve this issue, contact the manufacturer of your anti-virus program to inquire about the availability of a fix for this issue.

To work around this issue, configure your anti-virus program to not scan floppy disk drives when you shut down your computer. For information about how to do so, view the documentation included with your anti-virus program, or contact the manufacturer of your anti-virus program.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


For more information about shutdown problems in Windows 98 Second Edition, see the following article in the Microsoft Knowledge Base:

Q238096 How to Troubleshoot Windows 98 Second Edition Shutdown Problems

Additional query words: 98 shutdown

Keywords : kb3rdparty kberrmsg kbui win98 win98se
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb