Err Msg: HH Caused an Invalid Page Fault in Kernel32.dll

ID: Q231819

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you click on the Index tab of the Windows 98 Help you may receive the following error message:

This Program has performed an illegal operation and will be shut down.

If you click details you will see one of the following error message:

"Hh caused an invalid page fault in module Kernel32.dll at <address>"

"Hh caused an invalid page fault in module Unknown at <address>"

"Hh caused an invalid page fault in module Shlwapi.dll at <address>"

CAUSE

This issue can occur if the Hhctrl.ocx file in the Windows\System folder is damaged or an earlier version.

The Hhctrl.ocx file included in Microsoft Windows 98 is version 4.72.7325 and is 378,880 bytes.

RESOLUTION

To resolve this issue, extract a new copy of the Hhctrl.ocx file from the Windows 98 CD-ROM.

For information about using the Extract tool, please see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

MORE INFORMATION

If you have upgraded to Internet Explorer 5 then all the Help Files should be Extracted from the Hhupd.cab file included with Internet Explorer 5.

The following table lists the contents of the Hhupd.cab cabinet file.


   File Name      Size      Date      Time
   ----------------------------------------
   Hh.exe         26,896    02-16-99  5:58p 
   Hhctrl.ocx     520,528   02-16-99  8:33p 
   Hhupdcab.inf   1,887     07-16-98  9:34a 
   Itircl.dll     138,000   10-15-98  2:19p
   Itss.dll       138,048   10-15-98  2:19p

Additional query words:

Keywords : kberrmsg win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb