Error Messages After Installing CleanSweep Version 4.0 or 4.02

ID: Q232921

The information in this article applies to:

Microsoft Windows 98 Second Edition

SYMPTOMS

When you restart your computer after installing Symantec CleanSweep version 4.0 or upgrading to Symantec CleanSweep version 4.02, you may receive one of the following error messages:

Explorer caused an invalid page fault in module Apitrap.dll at 015f:00b633d0.

Explorer caused an invalid page fault in module Csinject at 015f:00b633d0.

CAUSE

This issue can occur if the CleanSweep tool "Csinject.exe" runs automatically when you start your computer. This program is not totally compatible with Windows 98 Second Edition.

RESOLUTION

To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg win98se
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb