Invalid Page Fault When Opening Control Panel or Control Panel Tools

ID: Q237826

The information in this article applies to:
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98

SYMPTOMS

When you open Control Panel or one of the Control Panel tools, you may receive one of the following error messages:

EXPLORER caused an invalid page fault in module VTCOMMON.DLL
Rundll32 caused an invalid page fault in module VTCOMMON.DLL
EXPLORER caused an invalid page fault in module KERNEL32.DLL


CAUSE

This issue can occur if you have the IBM ViaVoice 98 program installed on your computer and the Vtcommon.dll file is damaged.


RESOLUTION

To resolve this issue, rename the Vtcommon.dll file, and then reinstall ViaVoice 98 or contact IBM for an update. To rename the Vtcommon.dll file, follow these steps:

  1. Click Start, point to Find, and then click Files or Folders.


  2. In the Named box, type vtcommon.dll, in the Look in box, click C drive, and then click Find Now.


  3. Right-click the Vtcommon.dll file, click Rename, type vtcommon.xxx, and then press ENTER.


To work around this issue, rename the Setnote.cpl file (the ViaVoice Control Panel tool), and then reinstall ViaVoice 98.


MORE INFORMATION

For information about ViaVoice 98, click the following link to view the IBM Web site:

http://www.software.ibm.com/speech
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:
Q190367 Error Message When You Attempt to Open Control Panel After Setup

Additional query words: 2nd

Keywords : kb3rdparty kbenable kbenv kberrmsg kbtool win98 win98se kbEnableSight kbEnableLearn
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: January 14, 2000
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