General Protection Fault When Starting Microsoft Solitaire

ID: Q237900

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 95

SYMPTOMS

When you attempt to start Microsoft Solitaire, the following error message may be displayed:

Windows 95

Sol: An error has occurred in your program. To keep working anyway, click Ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last Save.

If you click Close, the following error message may be displayed:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, the following error message may be displayed:

SOL caused a general protection fault in module Sol.exe at 0004:000001c2.

Windows 98

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, the following error message may be displayed:

SOL caused a general protection fault in module Krnl386.exe at 0002:00003077.

CAUSE

This behavior can occur if TraySaver Beta 6 is installed on your computer.

RESOLUTION

To resolve this issue, contact the manufacturer to obtain a patch or upgrade that resolves this issue. You can contact the manufacturer at the following Web site:

http://www.mlin.net

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

To work around this issue, quit the TraySaver program:

Right-click the TraySaver icon on the right side of the taskbar, and then click Exit.

Click Yes when you receive the following prompt:

If you shut down TraySaver, it will not function properly again until you reboot. Are you sure?

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: system tray systray

Keywords :
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb