Computer Hangs Entering ACPI S4 Mode with a USB Device Connected

ID: Q241084

The information in this article applies to:

Microsoft Windows 98 Second Edition

SYMPTOMS

When your notebook computer attempts to enter Advanced Configuration and Power Interface (ACPI) S4 (suspend to disk) mode, the computer may stop responding (hang) if there is a Universal Serial Bus (USB) device such as a USB mouse connected to the computer.

CAUSE

When the computer attempts to enter ACPI S4 mode, the USB Host controller is removed. Windows is then unable to cancel requests previously made to the USB devices.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time    Version      Size    File name  Platform
   ----------------------------------------------------------------
   09/08/99  03:46p  4.10.2224     18,928 Usbd.sys   Windows 98
                                                     Second Edition

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbhw win98se
Version : WINDOWS:98 Second Edition
Platform : WINDOWS
Issue type : kbprb