System Sounds May Not Work After Upgrading to Windows 98 or Windows 98 Second Edition

ID: Q241092

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition

SYMPTOMS

After you install Windows 98 or Windows 98 Second Edition, system sounds may not work. Also, the volume setting may revert back to its original position.

CAUSE

This behavior occurs because the sound card is unable to use the installed Windows Driver Model (WDM) driver.

RESOLUTION

To resolve this issue, contact the sound card manufacturer to obtain the correct driver for the sound card. If the sound card is a Plug and Play card, use Device Manager to manually update a driver by pointing to the driver's .inf file.

Some common third-party sound card manufacturers include:

Yamaha
http://www.yamahayst.com/pcaudio/downloads_body.htm

ESS Technology
http://www.esstech.com/

C-Media
http://www.cmedia.com.tw/e_snd_drv.htm

Creative Labs
http://support.soundblaster.com/files/download.asp

Addonics
http://www.addonics.com.tw/driver/driverindex.htm

WinDrivers (comprehensive list of sound drivers)
http://www.windrivers.com/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

MORE INFORMATION

During the installation of Windows 98 or Windows 98 Second Edition, Setup attempts to detect a better driver for the sound card and a WDM driver is loaded. Because some sound cards cannot use WDM drivers, the sound may not work or may behave erratically.

Additional query words:

Keywords : kb3rdparty win98 win98se
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb