Dial-Up Networking Does Not Start

ID: Q241886

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition

SYMPTOMS

When you double-click the dial-up networking connection icon, or when you double-click the Make New Connection icon, the following error message may be displayed:

Dial-Up Networking cannot start. Restart your computer, and then try again. If the problem persists, re-install Dial-Up Networking.

The following error may also be displayed when you try to run the Modem tool in Control Panel:

TAPISRV caused an invalid page fault in module TAPISRV.EXE at 0167:00404a55.

CAUSE

This problem is caused by an incompatibility with Criss + Cross Plus v5.1.58 from Haynes and Company Inc.

RESOLUTION

To resolve this problem, contact Haynes software at 800-697-4550 to obtain version 5.2.3 or greater of Criss + Cross Plus.

WORKAROUND

To work around this problem, uninstall Criss + Cross Plus v5.1.58 using the Add/Remove Programs tool in Control Panel.

STATUS

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords :
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb