Windows 98 Stops Responding While Running AutoCAD 2000

ID: Q242056

The information in this article applies to:

Microsoft Windows 98 Second Edition
Microsoft Windows 98

SYMPTOMS

When you run AutoCAD 2000 or AutoCAD LT 2000 on your Windows 98-based computer, your computer may stop responding (hang).

CAUSE

This behavior can occur when locked non-cache pages are not correctly released by Windows while running programs that try to obtain access to a file that has already been loaded into memory.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time     Version     Size      File name   Platform
   ------------------------------------------------------------------
   9/21/99   3:08pm   4.10.1999   472,564   VMM.VXD     Windows 98
   9/21/99   2:41pm   4.10.2223   472,564   VMM.VXD     Windows 98 SE

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

These pages can be monitored using the Windows 98 System Monitor tool. To monitor the pages used by the program:

Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Monitor.

On the Edit menu, click Add Item, click Memory Manager in the Category box, click Locked non-cache pages in the Item box, and then click OK.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kbui win98 win98se
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb