File Copy Using the Microsoft Client for NetWare Networks Hangs

ID: Q242194

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition
Microsoft Windows 95

SYMPTOMS

In certain circumstances, the Microsoft Client for NetWare Networks may send an NCP over the network with the Task ID field of the NCP header improperly set as zero. This can cause the client computer to stop responding (hang) and the NetWare server to abend.

CAUSE

This problem can occur if the Novell NetWare Server expects a task ID not equal to zero. In certain circumstances, it receives a client request with the task ID set to zero and abends as a result. The client stops responding waiting for a reply from the server.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   11/02/99  1:59P   04.00.1113   174,618 Nwredir.vxd   Win95    
   11/02/99  1:59P   04.00.1113   174,618 Nwredir.vxd   OSR2   
   11/02/99  1:59P   04.00.1113   174,618 Nwredir.vxd   OSR2.1 
   11/02/99  1:59P   04.00.1113   174,618 Nwredir.vxd   OSR2.5 
   11/03/99  12:19P  04.10.2224   178,718 Nwredir.vxd   Win98  
   11/03/99  12:19P  04.10.2224   178,718 Nwredir.vxd   Win98SE

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Client for NetWare Networks.

Additional query words:

Keywords :
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbbug