Windows 95/98 Dial-Up Client Denied Access to RAS/RRAS Because of Cached Passwords

• Microsoft Windows 95
• Microsoft Windows 98
• Microsoft Windows NT Server version 4.0

SYMPTOMS

When a computer running Windows 95 or Windows 98 on a Windows NT network is already logged on and has been authenticated by a local domain controller and then attempts to use Dial-Up Networking to connect to an Internet service provider (ISP) that also uses Windows NT Remote Access Services (RAS) servers with domain authentication, the Windows 95/98 client may be denied access.

CAUSE

This behavior occurs because the Windows 95/98-based computer has one set of cached credentials to pass to the ISP for authentication.

RESOLUTION

To resolve this issue, follow these steps on the Windows 95/98 client:

1. Click Start, point to Settings, click Control Panel, and then double-click Network.



2. Make sure that "Client for Microsoft Networks" is installed and that the Log on to Windows NT domain check box is selected along with the name of the local domain that the client normally logs on to in the client's properties.



3. In the Primary Network Logon box, click Windows Logon.



4. Click OK.



5. Use Windows Explorer or My Computer to delete any .pwl files in the Windows folder.



6. Restart the computer. Log on with the credentials used for the ISP account.



7. After the local windows logon, the client prompts for the domain credentials for domain logon on the local network. Log on to the domain.

Additional query words:

Keywords : kbenv dun win95 win98
Version : WINDOWS:95; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb