Computer Hangs When Removing DVD-ROM Drive From Bay

ID: Q242534

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition

SYMPTOMS

If the following conditions exist, when you remove a DVD-ROM drive from a swappable-drive bay, your computer may stop responding (hang):

The "Auto insert notification" feature is enabled for the DVD-ROM drive.

The last media in the drive was inserted shortly after installing the drive in the drive bay.

Also, the media label for the DVD-ROM drive may be missing in Windows Explorer.

CAUSE

This problem occurs because DVD-ROM drive media insert and removal notification broadcasts are inhibited for approximately 30 seconds after the computer resumes from Standby, Suspend or Hibernation mode. This occurs because some drives need this amount of time to resume. This notification inhibition also applies when a DVD-ROM drive is swapped into a drive bay. Because of this, media inserted soon after drive swapping may not be properly detected. Under these conditions, the volume is not properly mounted, and the CD file system driver may be called after it has been unloaded (due to the drive removal), resulting in an invalid page fault error message, or a computer hang.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time   Version    Size    File name  Platform
   ------------------------------------------------------------------------
   12/03/99  04:47p 4.10.2184  31,931  CDVSD.VXD  Windows 98
   12/06/99  12:46p 4.10.2223  32,443  CDVSD.VXD  Windows 98 Second Edition

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

To work around this problem, use one of the following methods:

After swapping the DVD-ROM drive into the drive bay, wait at least 30 seconds before you insert any media.

Disable the "Auto insert notification" feature of the DVD-ROM drive in Device Manager.

Close the Windows Explorer window before removing the DVD-ROM drive through our software.

Open a different drive by selecting a different drive letter in Windows Explorer before removing the drive from the drive bay.

STATUS

Microsoft has confirmed this to be a problem in Windows 98 and Windows 98 Second Edition.

Additional query words: ifs

Keywords : kbhw win98 win98se
Version : WINDOWS:98
Platform : WINDOWS
Issue type : kbprb