Windows Stops Responding When Sending System Broadcast Message During Shutdown

ID: Q242934

The information in this article applies to:

Microsoft Windows 98 Second Edition

SYMPTOMS

When you click Shut down and then click OK in the Shut Down Windows dialog box, your computer may stop responding (hang) while the following message is displayed:

Windows is shutting down.

CAUSE

During shutdown, a WM_DEVICECHANGE message is broadcast to all top-level windows. This broadcast informs each window of a DBT_DEVICEREMOVECOMPLETE event. If a window does not respond to the broadcast system message, the computer may hang.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date      Time    Version        Size      File name    Platform
   ------------------------------------------------------------------------
   10/19/99  06:40P  04.10.00.2223  549,600   User.exe     Windows 98 Second Edition

STATUS

Microsoft has confirmed this to be a problem in Windows 98 Second Edition.

Additional query words: fail fails

Keywords : kbenv win98se
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb