IDE Controller Is Disabled in Device Manager If Secondary IDE Channel Is Disabled in the BIOS

ID: Q245682

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 98 Second Edition

SYMPTOMS

When you are running Windows 98 on a computer with a VIA Technologies integrated device electronics (IDE) controller that uses the Apollo Pro chip set, one or more of the following symptoms may occur if you disable the secondary IDE channel in the computer's Basic Input/Output System (BIOS):

Windows 98 Second Edition:

The IDE controller may be displayed as disabled in Device Manager, with an exclamation point in a yellow circle. Also, the device may show a resource conflict with an interrupt request (IRQ) resource.

You may be unable to enable or disable the IDE controller in Device Manager.

Windows 98:

Both IDE channels may appear as enabled in Device Manager (even though the secondary channel has been disabled in the BIOS).

Another device, such as a Universal Serial Bus (USB) controller, may appear as disabled in Device Manager, with a status of Code 12 (This device cannot find any free interrupt request (IRQ) resources to use).

RESOLUTION

Updates for this problem are available for Windows 98 Second Edition only. Microsoft recommends that customers who are experiencing this problem in Windows 98 either use the workaround described in the "Workaround" section of this article or upgrade to Windows 98 Second Edition if possible.

The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:

Chinese (Simplified): 245682CN8.EXE

Chinese (Traditional): 245682TW8.EXE

Danish: 245682DA8.EXE

Dutch: 245682NL8.EXE

English: 245682US8.EXE

French: 245682FR8.EXE

German: 245682DE8.EXE

Italian: 245682IT8.EXE

Japanese: 245682JA8.EXE

Korean: 245682KO8.EXE

Norwegian: 245682NO8.EXE

Portuguese (Brazilian): 245682BR8.EXE

Spanish: 245682ES8.EXE

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

The English-language version of this fix should have the following file attributes or later:


   Date       Time     Version     Size     File name   Platform
   ----------------------------------------------------------------------
   11/12/99   5:45pm   4.10.2223   16,256   Pcimp.pci   Windows 98 Second
                                                        Edition

WORKAROUND

You can work around this problem only by disabling the secondary channel on the IDE controller in Device Manager (instead of through the computer's BIOS setup routine).

For information about how to disable a device in Device Manager, click Start, click Help, click the Index tab, type device manager, and then double-click the Disabling Devices topic.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbenv kbhw win98 win98se
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb