Animated Pointers Disappear on Compaq Presario Computer

ID: Q246155

The information in this article applies to:

Microsoft Windows 98 Second Edition
Microsoft Windows 98
Microsoft Windows 95

SYMPTOMS

When you are running Windows 98 or Windows 95 on your Compaq Presario 48OO series computer with an ATI Rage LT Pro video adapter, you may experience one or all of the following symptoms:

If you are using Microsoft Themes, animated pointers may disappear, and this may occur when you view Web pages that use frames.

The Display Properties window may be cropped at the bottom.

You may receive a fatal exception error message when you start Windows if no monitors are listed in the registry.

"Hot Keys" may not work when you try to switch between groups or select options in the TV format selection tool.

CAUSE

This issue can occur if you are using a version of the ATI Rage LT Pro video driver specifically for Presario computers that is earlier than version 5.23, revision A.

RESOLUTION

To resolve this issue, contact Compaq to obtain Softpaq number SP8456, which contains the manufacturer-recommended driver. For information about how to do so, view either of the following Compaq Web sites:

http://vcmproapp04.compaq.com/falco/sp_list.asp

http://www.compaq.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kbui win95 win98 win98se
Version : WINDOWS:95
Platform : WINDOWS
Issue type : kbprb