Error Message on a Blue Screen When Shutting Down or Restarting Windows

ID: Q246880

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows versions 95, 98 Second Edition

SYMPTOMS

After you upgrade a Compaq Presario model computer to Windows 98 or Windows 98 Second Edition, an error message on a blue screen may be displayed when you shut down or restart Windows.

CAUSE

This behavior occurs when you upgrade a Compaq Presario model that uses an FX500 or FX700 monitor and an incompatible monitor driver is installed.

RESOLUTION

To resolve this issue, obtain updated drivers from the following Compaq Web site:

http://vcmproapp04.compaq.com/falco/sp_results.asp?recid=SP7015

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

MORE INFORMATION

According to information posted on the Compaq Web site, the following Compaq Presario models are affected:

Presario 4800
Presario 4808
Presario 4810
Presario 4812
Presario 4814
Presario 4816
Presario 4824
Presario 4830
Presario 4832
Presario 4834
Presario 4840
Presario 4850
Presario 4860
Presario 4862
Presario 4880
Presario 4882

Additional query words:

Keywords : kbenv win98 win98se
Version : WINDOWS:95,98 Second Edition
Platform : WINDOWS
Issue type : kbprb