Error Message: "Unable to Communicate with the Device Please Run Multipass Server and Try Again" When Trying to Print from Canon Multipass 5500

• Microsoft Windows 98
• Microsoft Windows 98 Second Edition

SYMPTOMS

When you try to send print jobs to a Canon MultiPASS 5500 Printer 5500, you may receive the following error message:

Unable to communicate with the device. Please run MultiPASS server and try again.

CAUSE

This issue can occur if the Canon MultiPass's executable file, Monitr32.exe, does not load from the Startup group.

RESOLUTION

To resolve this issue, contact Canon Technical Support by clicking the link below:

http://www.ccsi.canon.com/techsupport/

WORKAROUND

To work around this issue:

1. Click Start, point toSettings, click Taskbar & Start Menu, and then click the Start Menu Programs tab.



2. Click Add, and then type in the following command in the Command line box:




C:\Program Files\Canon\Multipass\Monitr32.exe

3. Click Next, click the Startup folder, and then click Next.



4. Click Finish, click OK, and then restart your computer.

STATUS

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: printer Cannon multi pass

Keywords : kberrmsg kbhw kbprint kburl
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb