Invalid Page Fault in Ism.dll When Printing to HP DeskJet Printer

ID: Q248786

The information in this article applies to:
  • Microsoft Windows 98

SYMPTOMS

When you attempt to print to a Hewlett-Packard (HP) DeskJet printer, you may receive the following error message:

This program has performed an illegal operation, and will be shut down.
If you click Details, one of the following messages may be displayed:
Spool32 caused an invalid page fault in module ISM.DLL
Spool32 caused a GPF in ISM.DLL


CAUSE

The error message occurs when a portion of the printer driver code that is not needed for printing is accessed.


RESOLUTION

To resolve this issue, rename the Image Server folder:

  1. Right-click My Computer, and then click Explore to start Windows Explorer.


  2. Open the C:\Program Files folder.


  3. Click the Image Server folder, and then click Rename on the File menu.


  4. Rename the folder to Image, press ENTER, and then quit Windows Explorer.


  5. Restart the computer.



MORE INFORMATION

More information about this issue is available on the Hewlett-Packard Web site:

http://www.hp.com
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: spool32.dll

Keywords : kberrmsg kbprint win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb


Last Reviewed: December 22, 1999
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