Error Message: Ping Caused an Invalid Page Fault in Module Unknown

• Microsoft Windows 98

SYMPTOMS

When you use the Ping utility to ping a host name, you may receive the following error message:

Ping caused an Invalid Page Fault in Module Unknown.

CAUSE

This issue may occur if you have IBM Personal Communications software installed, and you uninstall and reinstall Dial-Up Networking without first removing the IBM software.

RESOLUTION

To resolve this issue:

1. Uninstall the IBM Personal Communications software. For information about how to uninstall IBM Personal Communications, please refer to the documentation included with the program, or contact IBM.



2. After you have successfully removed IBM Personal Communications, try to ping a host name. For example, try to ping an Internet site (such as www.yahoo.com). If you can now ping by host name, continue with step 3. If you cannot ping by host name, remove and reinstall Dial-Up Networking, Transmission Control Protocol/Internet Protocol (TCP/IP),and your adapter driver.
   
   For additional information about removing and reinstalling Dial-Up Networking and TCP/IP, click the article number below to view the article in the Microsoft Knowledge Base:

   Q181599 How to Remove and Reinstall Dial-Up Networking and TCP/IP Files

   For information about uninstalling and reinstalling your network adapter driver, you may need to see the documentation included with your device or visit your hardware manufacturer's web site. After you are able to ping by host name, continue to the next step.



3. Reinstall the IBM Personal Communications software.

MORE INFORMATION

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The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words:

Keywords : kb3rdparty kberrmsg win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb