Error Messages When Printing to Hewlett-Packard DeskJet 870Cse

• Microsoft Windows 98

SYMPTOMS

When you attempt to print to a Hewlett-Packard DeskJet 870Cse printer, you may receive one of the following error messages:

• Cannot print, be sure the printer is connected properly and use control panel to verify the printer is configured properly



• Error initializing output device



• A system error occurred while printing this document

CAUSE

This behavior can occur because the printer driver included with Windows 98 may not be fully compatible with the printer.

RESOLUTION

To resolve this issue, contact Hewlett-Packard technical support to obtain an updated printer driver.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

WORKAROUND

To work around this issue, install the Hewlett-Packard DeskJet 660c driver from the Windows CD-ROM.

MORE INFORMATION

For additional information about installing a printer driver, click the article number below to view the article in the Microsoft Knowledge Base:

Q142984 How to Install New Hardware in Windows

Additional query words: hp

Keywords : kb3rdparty kberrmsg win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb