Windows NT Err Msg: MSWORD/PP3 Caused Segment Load Failure...

ID: Q103234

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

You may receive the following error message when running Microsoft Word for Windows 2.0 or PowerPoint for Windows 3.0:

MSWORD caused a segment load failure in module OLESVR.DLL 


   -or-

PP3 caused a segment load failure in module OLESVR.DLL


CAUSE

This error is caused by a damaged or corrupt OLESVR.DLL located in the %SYSTEMROOT%\SYSTEM32 directory, where SYSTEMROOT is the directory that contains your Windows NT system files.


RESOLUTION

To correct this problem, rename OLESVR.DLL in the %SYSTEMROOT%\SYSTEM32 directory and expand the original file from the compact disc (CD) by doing the following:

  1. At the command prompt, change to the CD-ROM drive.


  2. Change to the I386 directory.


  3. Type
    expand olesvr.dl_ %systemroot%\system32\olesvr.dll


To expand from the floppy disks:

  1. Insert disk 22 in the disk drive.


  2. At the command prompt change to the appropriate drive.


  3. Type
    expand olesvr.dl_ %systemroot%\system32\olesvr.dll


Additional query words: prodnt PowerPoint Winword cdg power point macppt winppt

Keywords : kbinterop nt16ap
Version : 3.1
Platform : WINDOWS
Issue type :


Last Reviewed: January 15, 1999
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