Summary List of Windows NT 3.1 Bugs

ID: Q106153

The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1
The following is a list of bugs confirmed in version 3.1 of Windows NT and Windows NT Advanced Server version 3.1. This is not a comprehensive list; this list is current as of February 15, 1994.

For more information on the bug listed, query in the Microsoft Knowledge Base on the article ID number.

===========================

BUG LISTING FOR VERSION 3.1

  • After Creating Backup Domain Controller Cannot Logon as Admin.


  • PRB: Anonymous FTP Access Fails When Access Reported Available


  • Cannot Boot Windows NT After Running OS/2


  • Disabled Servers Not Dimmed in Server Manager


  • Err Msg Promoting BDC to PDC: Network Request Not Accepted


  • Only 30 Characters of Local Group Name Shown in Properties


  • Windows NT Logon Sound May Be Distorted with SCSI Hard Drives


  • Terminal Cannot Save TRM Files with Capital Letters in NT


  • Network DDE Fails with Floating Profile from Other Computer


  • Cannot Access 8.3 Filename from MS-DOS-Based Application


  • F1 Key Displays Dr. Watson Help in a Virtual MS-DOS Machine


  • Cannot Access Clipbook Pages Created on Local Computer


  • Bus Mouse Does Not Work with Video 7 VRAM II


  • Corrupted Display on External Monitor with T4400SX


  • Migrated Icons May Appear Black When Minimized


  • NT Err Msg: Help Is Not Available for this Request...


  • Mouse Races and Jumps Across Screen


  • Full Screen MS-DOS Application Runs Slowly


  • Starting Applications with /REALTIME May Hang Windows NT


  • Diamond Viper Video Card Not Supported


  • Err Msg: Not enough memory for Write....


  • Err Msg: GROUP ERROR: Cannot Open Program Group....


  • Windows NT Terminal Does Not Use System Time Format


  • Floating-Point Calculations May Be Incorrect on Alpha and MIPS


  • Help Button Not Always Present When Disconnecting User


  • Server Manager: Computer Name Split on Two Lines


  • Network-Dependent Services Are Not Removed by Control Panel


  • Canceling Password Entry Generates Access Denied Error


  • Fastback: Can't Pause Backup with Mouse


  • Server Manager: Changing Share Path Resets Permissions


  • CD Player Doesn't Play Multiple CDs Randomly


  • NET: Password with Extended Characters Fails


  • Err Msg: \\<Server>\<Share> Is an Invalid Port Name


  • User Authentication Fails on LAN Manager Client


  • RAS and SFM Passwords Are Not Case Sensitive


  • NT Err Msg: There Is an Error in Modifying the Database


  • RASAdmin Err Msg: Exception: Access Violation....


  • Windows NT Help Copy to Clipboard May Truncate a Large Topic


  • Word for Windows Print to File May Be Ignored by Windows NT


  • Help May Print Duplicate Last Line on Following Page


  • SFM: Confirm Volume Removal Dialog Box Requires a Mouse


  • Cannot Install Driver From a Directory Name That Has a Space


  • Cannot Access Profile from Server with Share Level Security


  • Vector Fonts May Be Drawn Outside an Application's Window


  • Command Prompt Font Change May Cause Screen Redraw Problems


  • DEL /P Command on an NTFS Partition Uses MS-DOS 8.3 Filenames


  • NT Err Msg: System Error 67... While Connecting to Printshare


  • Extended Characters with AT Command May Display Incorrectly


  • Using Quotes with Filenames Causes Strange Errors


  • NT Err Msg: Incorrect Function... When Accessing a CD-ROM


  • Set Up of Applications in Directories with Spaces May Not Work


  • Command Prompt Cursor is Displaced by Four Spaces


  • Ntdocerr: Windows 3.1 Migration Occurs Only During Initial Logon


  • Extended Characters May Cause NET TIME to Give Incorrect Error


  • Long Filenames May Be Truncated in Windows NT Backup Display


  • Windows NT Backup May Lose Focus on Highlighted Files


  • Users Moved to Another Group May Lose Persistent Connections


  • Command Line Windows NT Backup Backs Up Files as Directories


  • Err Msg: Exception: Divide By Zero...


  • MODE Command May Not Work Properly When CMD is Minimized


  • Mouse Appears to Jump Around the Screen


  • NT May Be Unable to Use Files in Directories with Long Names


  • Windows NT Clipbook Viewer May Hang After Starting


  • SET Command May Truncate the List of Environment Variables


  • Setup Err Msg: STOP: C0000218 ...Registry Cannot Load the Hive


  • MS Draw Palettes May Disappear When Scrolled in Windows NT


  • Cannot Drag Multiple Files in File Manager Search Window


  • Adobe 52.3 Postscript Driver Doesn't Print with HP Laserjet II


  • WinMaster Attempts Illegal Access to Hard Disk


  • ALR Business Veisa Problem with CD-ROM Drive Toshiba 3401


  • 16-bit Windows-based Applications Fail w/o Scanner Attached


  • No Default Printer Selection in Printer Pool


  • Connect To Printer Option May Disappear After Group Change


  • Cursor May Disappear When Using Wagtail with ATI Ultra Pro


  • Current User May Lose Focus in Windows NT User Manager


  • ClipBook May Not Be Able to Save Files to Large Directory Name


  • Windows NT May Cause APC Smart UPS Battery to Discharge


  • Err Msg: File Manager Cannot Create Directory


  • Envelope Printing Problems with HP DeskJet 500c


  • Cannot Create Icons for Executables in Long Directories


  • Directory Share Disappears After Computer Restart


  • Windows NT Common Dialog Boxes May Not See Local Drive Z


  • Windows NT Backup May Restore Truncated Macintosh Folder Names


  • FIND.EXE Does Not Return the Proper Errorlevel in Windows NT


  • Breaking Out of GREP May Return You to Command Prompt


  • Deleted User Profiles Visable In Setup


  • EDIT Causes Cursor Misplacement in VDM


  • Local MS-DOS Printing Allowed to Single Parallel Port Only


  • Ntdocerr: The Os2LibPath Variable Requires "Set" to Change


  • Multiple Instances of File Manager and Print Manager


  • Browse List for Shared Printers is Not Available


  • Registry Spelled Incorrectly in Error Message


  • Windows NT Cannot Regenerate Stripe Set with Parity


  • Custom Forms Not Available in Print Manager


  • Windows NT TCP/IP Server Freezes


  • Event ID:2000 Errors in Event Log


  • DigiBoard 2Port Adapter Setup Fails with U.S. Service Pack 1


  • File Manager Error Copying Large Number of Files


  • SFM: Some Files Get Wrong Icon in Finder


  • Large File Copy Failures Using File Manager


  • Windows NT Resource Kit Repair Utility Error


  • Spool File Location is Not Configurable


  • Command Line NTBACKUP /B Omits Registry Files


  • Setup Doesn't Recognize CD-ROM Disc


  • NEC Pinwriter 3200 Doesn't Print Spaces from Notepad


  • Account Policy on New User Not Enforced


  • File Manager Doesn t Update Volume Label Correctly


  • CD-ROM Drive Icon Disappears from File Manager


  • No Text in Colored Boxes using HP1200C Under Windows NT


  • Err Msg: Cannot Update File...with FoxPro


  • WOW Doesn't Support More Than Four Serial Ports


  • Invalid EISA CFG File for Olicom Token Ring 16/4 Adapter


  • Help Button Fails for Olicom Token Ring 16/4 Adapter


  • Invalid Directory Structures with NTBACKUP after SP 2


  • Services for Macintosh Problems with Olicom 16/4 Token-Ring


  • GP Fault in Module EQNEDIT.EXE on Object Insert



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After Creating Backup Domain Controller Cannot Logon as Admin.

Article ID: Q101784



You make a server a backup domain controller. After setup is complete, you attempt to logon to the administrative account using the correct password. The password validation fails. However, logging on with no password to the administrative account is successful.

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PRB: Anonymous FTP Access Fails When Access Reported Available

Article ID: Q101920



An attempt by a File Transfer Protocol (FTP) client to establish a session with a Windows NT FTP server using Anonymous connections fails and the connection is refused even though FTP reports that Anonymous connections are allowed.

When this occurs, the client may receive the following message:
331 Anonymous access allowed, send identity (e-mail name) as password.

When the client enters the password, the server returns the following message:
530 User anonymous cannot log in.


-----------------------------------------

Cannot Boot Windows NT After Running OS/2

Article ID: Q101964



You may not be able to boot Windows NT from an HPFS partition after running OS/2.

---------------------------------------------

Disabled Servers Not Dimmed in Server Manager

Article ID: Q102534



If an Advanced Server (controller or server) is turned off or down, Server Manager will not dim (gray out) the entry. Refreshing or reloading Server Manager will not correct this problem.

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Err Msg Promoting BDC to PDC: Network Request Not Accepted



Article ID: Q102565



When you promote a server to a primary domain controller from a workstation, you receive the following error message when Server Manager tries to refresh the main window:
network request not accepted


This error message is incorrect and can be ignored.

NOTE: This error occurs only when you perform the promotion of the server from a workstation; it does not occur when you perform the promotion of the server from the server or from the primary domain controller.

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Only 30 Characters of Local Group Name Shown in Properties

Article ID: Q102899

If you add a local group with a long name (30 or more characters), its name is not shown correctly in the Properties dialog box. Anything beyond the thirtieth character is not displayed.

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Windows NT Logon Sound May Be Distorted with SCSI Hard Drives



Article ID: Q102905



If you have used the Sound option in the Control Panel to associate a sound with Windows Logon, the sound may be distorted or choppy during the logon sequence.

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Terminal Cannot Save TRM Files with Capital Letters in NT



Article ID: Q103046



Windows NT Terminal cannot save a TRM file with uppercase letters even if it is being saved to an NTFS or HPFS partition.

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Network DDE Fails with Floating Profile from Other Computer



Article ID: Q103055



Users who have floating or mandatory user profiles cannot receive Chat conversations on computers other than the one on which their original profile was created. Similarly, they will not be able to successfully create Clipbook Viewer pages or play Hearts. If a profile is created on the computer they will use, these applications will function on their own computer, but not on other computers. If their initial profile is created on an administrator's computer, these applications will not work on any computer.

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Cannot Access 8.3 Filename from MS-DOS-Based Application



Article ID: Q103072



From an MS-DOS or 16-bit Windows-based application, you are unable to access a filename on a FAT or NTFS (over the network) partition that has 8 characters before the period and 3 after (8.3 file format).

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F1 Key Displays Dr. Watson Help in a Virtual MS-DOS Machine



Article ID: Q103081

If Dr. Watson is running and you press the F1 key for Help while you are in a virtual MS-DOS machine (VDM), Dr. Watson for Windows NT Help displays instead.

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Cannot Access Clipbook Pages Created on Local Computer



Article ID: Q103125



You cannot access Clipbook pages that were created on the computer to which you are logged on unless you created them. If you try to copy a page, a message is displayed telling you that the computer storing the page cannot be connected to.

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Bus Mouse Does Not Work with Video 7 VRAM II



Article ID: Q103195



If you use a bus (inport) mouse with a Video 7 VRAM II video adapter, the mouse becomes inoperative.

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Corrupted Display on External Monitor with T4400SX



Article ID: Q103198



If you attach an external monitor to the Toshiba T4400SX computer, the display becomes corrupted.

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Migrated Icons May Appear Black When Minimized



Article ID: Q103203



After you migrate a program item for an MS-DOS-based application using an icon from Windows 3.1 PROGMAN.EXE, the icon may appear black when running minimized in Windows NT.

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NT Err Msg: Help Is Not Available for this Request...



Article ID: Q103205



The following is a dialog box that may appear when you are using the Windows NT Setup program:
The driver(s) for this <hardware> Device are already on the system. Do you want to use the currently installed driver(s) or install new one(s).


If you choose the Help button in this dialog box, the following error message will appear:
Help is not available for this request.


-----------------------------------

Mouse Races and Jumps Across Screen

Article ID: Q103332



Your mouse pointer races across the screen in sudden bursts. It is difficult to control and often goes beyond what you aim for.

------------------------------------------

Full Screen MS-DOS Application Runs Slowly



Article ID: Q103406



At times, your graphical, MS-DOS - based application runs very slowly in full-screen mode. You may notice this behavior is triggered by switching the application between an icon and full screen state. Also, if you press a key, the application speeds up for a short time.

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Starting Applications with /REALTIME May Hang Windows NT



Article ID: Q103475



From a Command Prompt (CMD.EXE), if you start an application with the /REALTIME switch, Windows NT may appear to hang.

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Diamond Viper Video Card Not Supported



Article ID: Q103496



If you are using a VESA 800x600 video driver with the Diamond Viper video card, there may be some unusual behavior with the mouse, the keyboard and Program Manager. You may be unable to select items with the mouse, the keyboard may be disabled outside of the Main group, and you may not be able to move groups.

----------------------------------------

Err Msg: Not enough memory for Write....



Article ID: Q103618



When you start Write, the following message appears:
<drive>:\TEMP.WRI Cannot find this file.

Either something has happened to the network or possibly the file has been renamed or moved. Do you want to try again?


This message is followed by another when you choose Cancel:
Not enough memory for Write to complete this operation.

Quit one or more applications to increase available memory, and then try again.


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Err Msg: GROUP ERROR: Cannot Open Program Group....

Article ID: Q103622



When you log onto Windows NT after changing a user account from the Administrator's group to a group other than Administrators the following error message may appear:
GROUP ERROR: Cannot open program group [your group]. Do you want the Program Manager to still try to load it in the future?


This only happens with accounts that were migrated while the user belonged to the Administrator's group.

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Windows NT Terminal Does Not Use System Time Format



Article ID: Q103651



Windows NT Terminal does not use the system time format specified in the International Time settings of Control Panel when displaying the current time in the Function Keys display.

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Floating-Point Calculations May Be Incorrect on Alpha and MIPS

Article ID: Q103654



When you are using Calculator under Windows NT on the DEC Alpha computer or other RISC-based computer, you may experience floating-point errors in your calculations.

This problem does not occur on x86-based computers.

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Help Button Not Always Present When Disconnecting User

Article ID: Q103739



When you use Server Manager and disconnect a user from a share, sometimes no Help button is displayed.

------------------------------------------------

Server Manager: Computer Name Split on Two Lines

Article ID: Q103740



If you have a computer name that contains spaces, the characters following the spaces are dropped to a second line in various warning dialog boxes in Server Manager.

-----------------------------------------------------------

Network-Dependent Services Are Not Removed by Control Panel

Article ID: Q103741



After removing a service like TCP/IP using the Network portion of Control Panel, when you restart your system, you get several error messages logged in the event log.

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Canceling Password Entry Generates Access Denied Error

Article ID: Q103742



When you select an OS/2 share-level server from Server Manager, a password entry dialog box is displayed. If you choose the Cancel button, another dialog box is displayed with an "access denied" message.

---------------------------------------

Fastback: Can't Pause Backup with Mouse

Article ID: Q103743



During a backup, Fastback displays a Pause button. You cannot choose this button with your mouse. However, the SPACEBAR and ENTER keys both activate the Pause button, pausing the backup.

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Server Manager: Changing Share Path Resets Permissions

Article ID: Q103744



In the Share Properties dialog box of Server Manager, if you change the path of the share, the permissions are reset to Everyone with Full Control.

--------------------------------------------

CD Player Doesn't Play Multiple CDs Randomly

Article ID: Q103745



If you choose both Multidisk Play and Random Order, sometimes CD Player plays all of the first CD before playing any songs on other CDs.

--------------------------------------------

NET: Password with Extended Characters Fails

Article ID: Q103746



Try to connect to a share on an OS/2 or Windows for Workgroups computer. Use the NET command and let it prompt you for a password. If the password has any extended characters, you are not able to gain access to the share.

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Err Msg: \\<Server>\<Share> Is an Invalid Port Name

Article ID: Q103747



If you log on as a user without the necessary privileges to create a printer on a particular share, instead of getting an "access denied" message, you receive a message that says the port name is invalid.

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User Authentication Fails on LAN Manager Client

Article ID: Q103826



Windows NT does not properly store passwords with extended characters in the Microsoft LAN Manager-compatible password entry in the Security Accounts Manager (SAM) database. This may cause your Microsoft LAN Manager, Remote Access Service (RAS), or Macintosh clients to fail authentication if their passwords contain extended characters.

--------------------------------------------

RAS and SFM Passwords Are Not Case Sensitive

Article ID: Q103827



Windows NT Remote Access Service (RAS) and Services for Macintosh (SFM) passwords are not case sensitive.

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NT Err Msg: There Is an Error in Modifying the Database

Article ID: Q103844



When Microsoft Windows NT is installed over an existing version of Windows version 3.1 or Windows for Workgroups version 3.1, running Registration Info Editor (REGEDIT.EXE) fails to function. It produces the following error message:
There is an error in modifying the database. The registration database may be corrupted.


-------------------------------------------------

RASAdmin Err Msg: Exception: Access Violation....

Article ID: Q103921



In Windows NT when exiting the Remote Access Administration utility (RASADMIN.EXE) on a system with a computer name of 14 or more characters, the following error message may appear:
RASADMIN.EXE Exception: access violation (<memaddress>), Address: <memaddress>


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Windows NT Help Copy to Clipboard May Truncate a Large Topic

Article ID: Q103922



When you attempt to copy a very large Help topic to the Windows NT Clipboard, the topic text may be truncated in the Windows Help Copy dialog box. This problem may occur if an application has a very large topic in its Help file.

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Word for Windows Print to File May Be Ignored by Windows NT

Article ID: Q103924



Under Windows NT, the Word for Windows Print To File option may be ignored; after you select Print To File, the print job still goes to the printer.

NOTE: You may experience this problem under any application when printing to a file.

----------------------------------------------------

Help May Print Duplicate Last Line on Following Page

Article ID: Q103926



When you are printing from the Windows NT Help system, if the topic to be printed is going to take more than one printed page, the last line printed on each page is repeated on at the top of the next page.

-------------------------------------------------------

SFM: Confirm Volume Removal Dialog Box Requires a Mouse

Article ID: Q103928



Under Windows NT Advanced Server Services for Macintosh (SFM), a mouse or other pointing device is required to browse through connected users in the Confirm Volume Removal dialog box.

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Cannot Install Driver From a Directory Name That Has a Space

Article ID: Q103929



When you install additional drivers in Windows NT from the Drivers section of Control Panel, if the required files reside in a directory with a space in its name, the files will not be found and the driver will not be able to install correctly.

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Cannot Access Profile from Server with Share Level Security

Article ID: Q103948



You cannot access a user profile from a LAN Manager OS/2 server with share level security.

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Vector Fonts May Be Drawn Outside an Application's Window

Article ID: Q104015



In Windows NT, vector fonts may be drawn outside the window of the application in which they should be displayed.

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Command Prompt Font Change May Cause Screen Redraw Problems

Article ID: Q104016



In Windows NT, if you change the font size of a minimized full-screen Windows NT command prompt (CMD.EXE), when you reopen the full-screen command prompt, the screen may not redraw correctly.

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DEL /P Command on an NTFS Partition Uses MS-DOS 8.3 Filenames

Article ID: Q104017



Under Windows NT, if you use the DEL /P command on an NTFS partition, it uses the eight-character filename, three character extension (8.3) convention instead of long filenames when prompting for confirmation.

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NT Err Msg: System Error 67... While Connecting to Printshare

Article ID: Q104018



In Windows NT, if you attempt to connect to a shared printer attached to a print server with a Computer Name of 13 characters or more using the following command 


   NET USE <devicename> <\\computername\sharename> 



   where <devicename> is the port to be redirected and
   <\\computername\sharename> is the network name for the
   printing device.


The following error message will appear:
System error 67 has occurred.

The network name cannot be found.


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Extended Characters with AT Command May Display Incorrectly

Article ID: Q104019



If you use AT to specify a command with extended characters, the extended characters may not be displayed properly in the command list generated by the AT command.

-------------------------------------------------

Using Quotes with Filenames Causes Strange Errors

Article ID: Q104073



When you put quotes around a filenames in Command Prompt, the command does not complete and error messages appear.

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NT Err Msg: Incorrect Function... When Accessing a CD-ROM

Article ID: Q104074



Under Windows NT, if there is an audio disc in a CD-ROM drive rather than a data disc, the following misleading error message appears in File Manager when you try to access the drive either locally or over a network:
Incorrect Function


This error message may also appear in other applications trying to access the CD-ROM drive, such as Windows NT Setup. From a virtual MS-DOS machine (VDM), a different misleading error message appears:
The system cannot find the drive specified.


--------------------------------------------------------------

Set Up of Applications in Directories with Spaces May Not Work

Article ID: Q104076



If you use Windows NT Setup to set up existing applications, icons that are created from applications that are in directory names with spaces will not work correctly.

-------------------------------------------------

Command Prompt Cursor is Displaced by Four Spaces

Article ID: Q104098



After you run and exit MS-DOS Editor in a full-screen Command Prompt, you may notice that the cursor is displaced by four spaces.

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Ntdocerr: Windows 3.1 Migration Occurs Only During Initial Logon

Article ID: Q104126



Page 316 of the Microsoft Windows NT System Guide states that Windows NT will read the WIN.INI, SYSTEM.INI, and REG.DAT files each time Windows NT is booted. This is a documentation error. By default, Windows NT only performs migration of program groups and settings once for each user. After that, Windows NT does not make modifications to the registry for migration purposes. Also, changes made in subsequent Windows 3.1 sessions are not migrated into Windows NT.

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Extended Characters May Cause NET TIME to Give Incorrect Error

Article ID: Q104157



In Windows NT, if you use the NET TIME /DOMAIN command and your current domain name contains extended characters and the Domain Controller is unavailable, the domain name may be incorrectly mapped and/or truncated in the following error message:
Could not find the domain controller for domain <domainname>.

More help is available by typing NET HELPMSG 3913


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Long Filenames May Be Truncated in Windows NT Backup Display

Article ID: Q104158



In the Windows NT Backup utility, when you restore files created under the HPFS or NTFS file systems that have very long filenames, it is not possible to view the entire filenames because there is no horizontal scroll bar. Long filenames may extend past the edge of the window.

NOTE: A similar problem may also occur in File Manager.

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Windows NT Backup May Lose Focus on Highlighted Files

Article ID: Q104159



In the Windows NT Backup program, if you highlight multiple files and then from the View menu, switch the All File Details option on and then off, some of the previously selected files may no longer be highlighted.

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Users Moved to Another Group May Lose Persistent Connections

Article ID: Q104161



While you are using Microsoft Windows NT, if you move a User from one User Group to another User Group, this may cause the User's previous persistent connections to be lost. Once in the new User Group, any network connection made may not be persistent.

For example: A user who starts out in the Administrators group and is then moved to the Power Users group loses persistent connection functionality. The connections while in the Power Users group will never be persistent.

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Command Line Windows NT Backup Backs Up Files as Directories

Article ID: Q104168



When issuing the following command 


   ntbackup backup o:\readme.txt


Windows NT Backup will report that it "Backed up 0 files in 2 directories." The file is backed up; however, it is backed up as a directory instead of a file.

The following backup status report results from the above-mentioned example command: 


   Backup Status 



   Tape Name: "Tape created on 8/31/93"
   Backup of "O: \\products2\release"
   Backup set #1 on tape #1
   Backup description: ""
   Backup started on 8/31/93 at 9:29:57 AM.
   Directory \ 
   Directory \README.TXT
   Backup completed on 8/31/93 at 9:29:58 AM.
   Backed up 0 files in 2 directories.
   Processed 903 bytes in  1 second.


In the backup status report, "Directory \README.TXT" indicates that Windows NT Backup considers README.TXT to be a directory, which is not the case.

-------------------------------------

Err Msg: Exception: Divide By Zero...

Article ID: Q104172



In Windows NT, when you attempt to perform a DIR /D on an NTFS volume with a very long directory name, you may receive the following error message:
Exception: divide by zero (<memaddress>, Address: <memaddress>


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MODE Command May Not Work Properly When CMD is Minimized

Article ID: Q104173



In Windows NT, if you run a batch or command file and run a MODE command while the batch file is running minimized, the window size of the Command Prompt (CMD.EXE) may not change and the full screen prompt may not get the proper settings.

---------------------------------------

Mouse Appears to Jump Around the Screen

Article ID: Q104176



Under Windows NT, when you switch an application between full screen and restoring it to its previous size, the mouse may appear to jump around the screen.

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NT May Be Unable to Use Files in Directories with Long Names

Article ID: Q104182



In Windows NT, when you try to access or use a file on an NTFS partition in a directory with a very long name, you may receive various error messages and be unable to manipulate the file.

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Windows NT Clipbook Viewer May Hang After Starting

Article ID: Q104183



Start Clipbook Viewer and open the Window menu before the Local Clipbook window appears. After you close the Window menu by choosing an option or doing something else, Clipbook Viewer appears to stop responding (hang). As long as the Window menu is open, the Local Clipbook window never appears. The mouse is dysfunctional, but keyboard commands like ALT+F still work.

After approximately 30 seconds, the Local Clipbook window appears and Clipbook Viewer will operate normally.

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SET Command May Truncate the List of Environment Variables

Article ID: Q104195



When you run the Windows NT SET command in Command Prompt, the list of environment variables may be truncated if the size of the list of environment variables you have exceeds 3.5 KB.

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Setup Err Msg: STOP: C0000218 ...Registry Cannot Load the Hive

Article ID: Q104203



When installing Windows NT or Windows NT Advanced Server from a CD to a machine whose C drive is a SCSI drive with a DTC3290 SCSI controller, Setup may fail, displaying the following message:
STOP: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate. It is corrupt, absent, or not writeable.


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MS Draw Palettes May Disappear When Scrolled in Windows NT

Article ID: Q104492



When you use Microsoft Draw version 1.0 in Windows NT, both the 47-color (47COLORS.PAL) and 86-color (87COLORS.PAL) palettes may blank out after you try to scroll the line or fill bars at the bottom of the screen.

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Cannot Drag Multiple Files in File Manager Search Window

Article ID: Q104575



After you search for particular files in the Windows NT File Manager, you may not be able to select numerous files from the Search window and drag them to another directory or to another drive.

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Adobe 52.3 Postscript Driver Doesn't Print with HP Laserjet II

Article ID: Q104590



If you initiate a print job on a Hewlett-Packard Laserjet II with an Adobe 52.3 postscript cartridge, the printer Ready light flashes, the LCD reads "Processing," and the Ready light comes back on. However, there is no output.

----------------------------------------------

WinMaster Attempts Illegal Access to Hard Disk

Article ID: Q104667



WinMaster by the PC-Kwik Corporation causes error messages when you attempt to install and use it in Windows NT 3.1. The most serious error message occurs if you try to use the PowerScope tool from the WinMaster utilities. After you attempt to open the PowerScope icon in the WinMaster Toolbox, the following error message appears in a dialog box titled "16 bit Windows Subsystem:"
PowerScope: An application has attempted to directly access the hard disk, which cannot be supported. This may cause the application to function incorrectly. Choose 'Close' to terminate application.


This dialog box gives you the options of Close or Ignore. If you choose Ignore, the PowerScope tool eventually causes a general protection (GP) fault.

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ALR Business Veisa Problem with CD-ROM Drive Toshiba 3401

Article ID: Q104700



Windows NT Setup stops on Disk 1 with the following error message:
Setup could not be started. Could not open multi(0)disk(0) fdisk(0)partition(0) ARC Status=13 Loader exited.

Setup was unable to load file system support. The distribution disk or CD-ROM may be damaged.


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16-bit Windows-based Applications Fail w/o Scanner Attached

Article ID: Q105025



When you load the HPSCAN16.SYS scanner driver in CONFIG.NT but you do not have a Hewlett-Packard (HP) ScanJet IIc scanner attached, 16-bit Windows-based applications do not start. When you click the icon for an application such as Write, Microsoft Word for Windows, or Microsoft Excel, the hourglass pointer appears for about ten seconds, but the application does not start and the icon remains closed. If you open an MS-DOS command prompt from within Windows NT and attempt to start an MS-DOS application such as the MS-DOS Edit utility, the application fails to start. The cursor temporarily freezes, and then eventually begins blinking again at the command prompt.

When you attempt to start the application Introducing Windows NT, you will receive a temporarily blank screen.

--------------------------------------------

No Default Printer Selection in Printer Pool

Article ID: Q105092



You cannot select a default printer when you set up a printer pool.

For example, suppose you want to set a local printer on LPT1 as the printer to which the first job into the printer pool will be printed. To do this, you specify LPT1 in the Print To option of the Printer Properties dialog box in Print Manager. Then you choose two other printer ports in the Print To Additional Ports option of the Printer Details dialog box. Accept the choices, and close the Printer Properties dialog box. When you reopen Printer Properties, LPT1 will no longer be the selected printer in the Print To option. You will not be able to direct the first print job to LPT1 by default.

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Connect To Printer Option May Disappear After Group Change

Article ID: Q105193



When a User who was once a member of the Administrators group is changed to another group (removed from the Administrators group), the Connect to Printer option in Print Manager may disappear.

If the User has never logged on to their account while a member of Administrators, this problem does not occur. Once that account has been used at least once and the User is then placed in another group, the Connect To Printer option disappears.

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Cursor May Disappear When Using Wagtail with ATI Ultra Pro

Article ID: Q105233



When you use the Wagtail cursor provided with Windows NT on a system equipped with an ATI Ultra Pro video adapter, the cursor may disappear entirely when exiting a full screen Command Prompt. When you move the mouse, the cursor will eventually reappear.

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Current User May Lose Focus in Windows NT User Manager

Article ID: Q105240



In Windows NT, when you are editing the details for a particular user in the User Manager, the focus (or highlight of the user name) may be lost and applied to another user.

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ClipBook May Not Be Able to Save Files to Large Directory Name

Article ID: Q105245



In Windows NT, if you attempt to save a file from ClipBook Viewer to an NTFS directory with a 128-character or larger name, the file will not be saved and you may receive the following error message:
An error has occurred. ClipBook Viewer cannot complete this procedure.


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Windows NT May Cause APC Smart UPS Battery to Discharge

Article ID: Q105308



When Windows NT is booted, if an American Power Conversions (APC) Smart UPS is installed, its battery may be discharged or the UPS function may be shutdown.

---------------------------------------------

Err Msg: File Manager Cannot Create Directory

Article ID: Q106002



If you try to create a directory or subdirectory in File Manager whose total path from the root, including backslashes (\), will be longer that 245 characters, you will receive the following error message:
File Manager cannot create directory. The filename or extension is too long.


You will not be able create the directory.

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Envelope Printing Problems with HP DeskJet 500c

Article ID: Q106003



When an application running under Windows NT targets its output for a #10 envelope (4.125-by-9.5-inch) with the Hewlett-Packard (HP) DeskJet 500c printer driver, the output is restricted to a square region 4.125 inches on each side, located at the top left of the envelope. Output that extends beyond this region is truncated (sometimes leaving partial characters) and does not print.

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Cannot Create Icons for Executables in Long Directories

Article ID: Q106104



Normally you should be able to drag and drop any program (executable file) from File Manager to an active program group in Program Manager in order to create a new icon in that group. If the directory in which the file resides has a 245 character-long name, the following error message appears:
Invalid Path: The Path is Invalid


The icon is created, but the path is truncated. If you try to start the program by double-clicking the icon, the following error message appears:
Application Execution Error: Cannot find file <drive><long- directory><file name> (or one of its components): check to ensure that the path and file name are correct and that all required libraries are available.


-------------------------------------------------

Directory Share Disappears After Computer Restart

Article ID: Q106112



You are able to configure the security of a sub-directory on an NTFS partition such that if a share is created on the sub-directory, the share disappears the next time you restart your computer.

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Windows NT Common Dialog Boxes May Not See Local Drive Z

Article ID: Q106201



The Windows NT Common Dialog boxes for handling files may not recognize a local drive using drive Z as its drive letter.

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Windows NT Backup May Restore Truncated Macintosh Folder Names

Article ID: Q106202



When you use the Windows NT Backup program to back up LAN Manager 2.x Services for Macintosh files, restored folders may not have their proper names restored. If the folder has a long filename, the restored folder name may be truncated to an 8.3-character filename. However, files will be restored with their proper names.

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FIND.EXE Does Not Return the Proper Errorlevel in Windows NT

Article ID: Q106203



The Find command (FIND.EXE) in Windows does not return the proper errorlevel. Under MS-DOS, FIND.EXE returns a zero (0) or one (1), based on whether a string is found in a file. It only returns a zero under Windows NT.

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Breaking Out of GREP May Return You to Command Prompt

Article ID: Q106212



If you run GREP--"Global Regular Expression Print," a POSIX-based tool included in the Windows NT Resource Kit--using the command line parameter [ASCII 147]/[ASCII 148] (or the more commonly attempted [ASCII 147]/?[ASCII 148] for help on the GREP command), the cursor is placed on the next screen line without a prompt (GREP is waiting for input from you). If you then attempt breaking out of the GREP command by using CTRL+C, you are returned to the command prompt, but when you attempt to close the command prompt window (such as when you type 'exit' and then press ENTER at the command prompt), the command prompt window does not close and you are unable to close the window using any other means (such as by choosing End Task from the Task List, choosing Terminate from the Settings menu in the Control Box, or choosing Logoff or Shutdown).

Windows NT is unable to log off or shut down because this window is open, resulting in the need to manually reset the computer if you want to log off or shut down.

--------------------------------------

Deleted User Profiles Visable In Setup

Article ID: Q106217



When you choose Delete User Profiles from the Options menu in Setup, users may be displayed with blank user names. These blank entries refer to accounts that have been deleted using User Manager after the accounts have been logged onto successfully at least once.

--------------------------------------

EDIT Causes Cursor Misplacement in VDM

Article ID: Q106221



If you run EDIT from a full screen Windows NT command window and then exit to the command prompt, on certain brands of computers you will find that the cursor appears four spaces to the right of where the actual letters are typed on the screen. Dell computers with Phoenix BIOS tends to be one kind of computer that exhibits this problem.

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Local MS-DOS Printing Allowed to Single Parallel Port Only

Article ID: Q107207



With machines with more than one parallel port, all printing attempts to ports other than LPT1 results in the output always going to LPT1.

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Ntdocerr: The Os2LibPath Variable Requires "Set" to Change

Article ID: Q107369



Page 321 of the Microsoft Windows NT System Guide states the following: 


   "At the command prompt, you can change the library path for OS/2
   applications by using the "Os2libpath" command."


This is a documentation error. The "Os2libpath" command must be used with the "Set" command in order change the environment variable settings. Using the "Set" command in an MS-DOS VDM only changes the variable in that particular MS-DOS VDM.

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Multiple Instances of File Manager and Print Manager

Article ID: Q107421



Multiple instances of File Manager and Print Manager can be started by very quickly double-clicking on their respective icons at least twice.

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Browse List for Shared Printers is Not Available

Article ID: Q107543



The "Browse List for Shared Printers" option may not appear when you choose Connect To Printer. You may be able to connect to the printer by typing the UNC name for the printer. If you are able to connect, you should be able to print.

Symptoms may include spooled jobs in the print queue. Deleting the spooled jobs will not remove them from the print queue, although their status will change from Spooling to Deleting. Removing the driver and reinstalling it will not remove the jobs nor will deleting the spool files from %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS.

---------------------------------------------

Registry Spelled Incorrectly in Error Message

Article ID: Q107730



When you attempt to delete the key of a hive in use or a key you don[ASCII 146]t have sufficient permissions to, you will receive the following error message
Registry Editor could not delete the key currently selected. The key, or one of its subkeys does not give you DELETE access.


where the word "Registry" is misspelled.

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Windows NT Cannot Regenerate Stripe Set with Parity

Article ID: Q108082



If you remove a drive from a stripe set with parity, deleting a stripe partition on another computer, when you reinsert the drive back into the stripe set with parity, the stripe set with parity is not allowed to regenerate.

-------------------------------------------

Custom Forms Not Available in Print Manager

Article ID: Q108083



A custom form created by a user may not be listed in the list of available forms when the user attempts to assign the form to a source.

--------------------------------

Windows NT TCP/IP Server Freezes

Article ID: Q108255



A Windows NT server configured with the TCP/IP may have no CapsLock or NumLock activity.

---------------------------------

Event ID:2000 Errors in Event Log

Article ID: Q108256



Windows NT logs between one and nine of the following messages per second in the SYSTEM EventLog. 


    Date:     10/25/93          Event ID:  2000
    Time:     01:24:15 PM       Source:    Srv
    User:     N/A               Type:      Error
    Computer: <servername>      Category:  None

    Description:
    The server's call to a system service failed unexpectedly.

    Data (bytes):
    0000: 00 00 04 00 01 00 54 00   ......T.
    0008: 00 00 00 00 d0 07 00 c0   ....D..A
    0010: 00 00 00 00 0d 00 00 c0   .......A
    0018: 00 00 00 00 00 00 00 00   ........
    0020: 00 00 00 00 00 00 00 00   ........
    0028: c0 0b 00 00               A...


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DigiBoard 2Port Adapter Setup Fails with U.S. Service Pack 1

Article ID: Q108413



If you set up the DigiBoard 2Port Adapter, after installing U.S. Service Pack 1, the Port Settings dialog box, used to enumerate and install additional COM ports, is not displayed. Therefore, some of the configuration parameters are not correctly written to the Registry. If you restart your computer, you receive an error message. If you use the Network portion of Control Panel to remove the driver, you still receive an error message.

------------------------------------------------

File Manager Error Copying Large Number of Files

Article ID: Q108420



If you have a directory with a large number of files (for example, 6500) and then you attempt to delete or move or copy these files, you will receive an application error in File Manager. This causes Dr. Watson to make a log.

----------------------------------------

SFM: Some Files Get Wrong Icon in Finder

Article ID: Q108504



When you are using Services for Macintosh (SFM) on a Windows NT Advanced Server, some of the files may appear with incorrect icons to the Macintosh users.

-------------------------------------------

Large File Copy Failures Using File Manager

Article ID: Q109119



When you transfer files 20 megabytes (MB) or larger through File Manager, the transfer takes a long time, and in some cases the transfer fails.

--------------------------------------------

Windows NT Resource Kit Repair Utility Error

Article ID: Q109523



When you run REPAIR /C to create a new Emergency Repair Disk, the utility starts copying files to disks and may successfully create one or more disks. At some point in the process, it starts prompting for new disks, reading them for a few seconds without putting any files on the disk and then asking for another disk. This continues as long as you insert new disks.

---------------------------------------

Spool File Location is Not Configurable

Article ID: Q109698



When you print from an application under Windows NT, the Spooler usually stores the print job as a pair of files on your hard disk. The location of these files is not configurable, the Spooler is hard-coded to store the files at %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS.

---------------------------------------------

Command Line NTBACKUP /B Omits Registry Files

Article ID: Q109785



When you run NTBACKUP from a command line, setting the parameter /B (backup the registry) fails to properly back up the registry. The command excutes and properly backs up the files in the path specified, but the registry files WILL NOT be backed up.

Using the Administrative Tools Backup program correctly backs up the registry files.

-----------------------------------

Setup Doesn't Recognize CD-ROM Disc

Article ID: Q109990



Setup doesn't recognize the installation CD-ROM disc. When you insert the CD, the system beeps and redisplays the prompt to insert the CD.

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NEC Pinwriter 3200 Doesn't Print Spaces from Notepad

Article ID: Q110197



When you print to the NEC Pinwriter 3200 from Notepad, spaces may not print correctly or may not be print at all.

---------------------------------------

Account Policy on New User Not Enforced

Article ID: Q110291



Windows NT and Windows NT Advanced Server do not enforce account policy of minimum password length restriction to new users created from the User Manager. The behavior is different in Windows NT and Windows NT Advanced Server as follows:

If the account policy is made so that the minimum password length must be at least five characters:

  • On a Windows NT Advanced Server machine:

    - If a new user is created from the User Manager for domains with just the option of "User Must Change Password at Next Logon," any password of fewer than five characters is accepted. The user can logon with this invalid password and the subsequent password follows the account policy and prompts if the password length is less than five characters.

    - If the new user is created with the remaining options of Password Never Expires or Password Cannot Be Changed, the account policy is enforced by prompting for a password of at least five characters.


  • On a Windows NT machine, a user can be created from User Manager with any of the following options and it accepts a password with fewer characters than the minimum password length, thereby not following the account policy:

    - "User Must Change Password at Next Logon"
    - Password Never Expires
    - Password Cannot Be Changed


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File Manager Doesn t Update Volume Label Correctly

Article ID: Q110341



File Manager doesn't update the title bar (which lists the volume label) of floppy disks properly when you switch disks.

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CD-ROM Drive Icon Disappears from File Manager

Article ID: Q110386



The CD-ROM drive icon may disappear from the File Manager window and Event Viewer shows the following error:
The following boot-start or system-start driver(s) failed to load:

aha154x


This error does not allow the CD-ROM drive to be visible in File Manager.

This error may occur on a previously working CD-ROM drive after you install a new service or a software upgrade (such as installing a U.S. Service Pack).

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No Text in Colored Boxes using HP1200C Under Windows NT

Article ID: Q110523



When you use a Hewlett-Packard (HP) 1200C DeskJet color printer with Windows NT, text in a colored box does not print. If you change the color in the box to gray scale, the text prints correctly.

-----------------------------------------

Err Msg: Cannot Update File...with FoxPro

Article ID: Q110623



When you are using Microsoft FoxPro and open files with the NOUPDATE flag enabled, the following error message may occur:
Cannot update file.


This error message occurs when you are using a Windows for Workgroups workstation and you attempt to open files on a Windows NT server.

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WOW Doesn't Support More Than Four Serial Ports

Article ID: Q110926



In the Windows (16-bit) on WIN32 (WOW) application environment, you cannot replace the installed COM driver (which supports only COM ports COM1 through COM4) with one that supports more COM ports. This is possible in Windows 3.1, so it seems it should also be possible with WOW, but it is not possible at this time.

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Invalid EISA CFG File for Olicom Token Ring 16/4 Adapter

Article ID: Q110955



When you install the Olicom Token Ring 16/4 adapter from the Windows NT Advanced Server CD-ROM 0993 (disk assembly 227-075-021) the directory DRVLIB\NETCARD\OCTK16\X86 also contains an EISA Configuration file called !OLC0902.CFG. This CFG file will not load into an EISA-based system.

----------------------------------------------------

Help Button Fails for Olicom Token Ring 16/4 Adapter

Article ID: Q110956



When you install the Olicom Token Ring 16/4 adapter and select the option to configure the adapter under the Network applet of Control Panel, you are given the option of selecting a Help button. However, when you choose the Help button, the help file doesn't run and an error message does not appear.

-----------------------------------------------------

Invalid Directory Structures with NTBACKUP after SP 2

Article ID: Q111030



If a pre-Service Pack 2 version of NTBACKUP is used to do an operation on a tape that was backed up using the Service Pack 2 (or later) version of NTBACKUP, the results are unpredictable. This usually takes the form of invalid directory or file structures.

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Services for Macintosh Problems with Olicom 16/4 Token-Ring

Article ID: Q111068



When you attempt to configure Services for Macintosh on an Olicom 16/4 Token-Ring Adapter from Windows NT Advanced Server, the following error message appears:
Apple Talk Router Configuration The Apple Talk Protocol Registry Parameters cannot be read One or more parameters might be missing or contain invalid values.


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GP Fault in Module EQNEDIT.EXE on Object Insert

Article ID: Q111071



If you attempt to insert a Microsoft Equation Editor (version 2.0) object into a 16-bit Windows-based application under Windows NT when the default printer is set to a Postscript printer, the following error message appears:
EQNEDIT caused a General Protection Fault in module EQNEDIT.EXE at 0020:0063

Additional query words: lfn prodnt readme.txt

Keywords : kbtool ntutil
Version : 3.1
Platform : WINDOWS
Issue type :


Last Reviewed: January 20, 1999
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