Windows NT Hangs on Shutdown with Certain PCMCIA Devices

ID: Q108261

The information in this article applies to:

Microsoft Windows NT Workstation versions 3.51, 4.0
Microsoft Windows NT Server versions 3.51, 4.0

SYMPTOMS

Windows NT fails to shutdown correctly on some computers that have PCMCIA devices installed.

RESOLUTION

To resolve this issue, obtain the following update or obtain the latest service pack for Windows NT 4.0.

A modified PCMCIA driver for Windows NT, and instructions for installing them, are available from Microsoft support channels or directly from the following Internet locations:

For Windows NT 3.51:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT351/hotfixes-postSP5/pcmcia-fix

For Windows NT 4.00:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postSP1/pcmcia-fix

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.51 and 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):


   S E R V P A C K

Additional query words: PRODNT

Keywords : kbsetup kbbug4.00 kbbug3.51 kbfix3.51 kbfix4.00.sp2
Version : 3.51 4.0
Platform : winnt
Issue type : kbprb