Exabyte 8200-EXB Streamer Time-Outs During Backup

ID: Q108412

The information in this article applies to:

Microsoft Windows NT operating system version 3.1
Microsoft Windows NT Advanced Server version 3.1
Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
Microsoft Windows NT Server versions 3.5, 3.51, 4.0

SYMPTOMS

When you are using the Exabyte 8200-EXB (SCSI-1 device) and backing up files with NTBACKUP, NTBACKUP stops after processing less than 1.5 megabyte (MB) of data. NTBACKUP displays the following error message:

Fatal error 1.

The Event log contains the following message from the Service Control Manager:


   \Device\ScsiPort0 timed out.

RESOLUTION

The Exabyte 8200-EXB can be configured for SCSI disconnects on even or odd byte boundaries. In order to operate properly with NTBACKUP, the streamer should be configured to disconnect on even boundary.

Configuration of the streamer is controlled by 8 dip-switches. Switch 3 determines the SCSI disconnects. In order for NTBACKUP to operate correctly, switch 3 should be set On (Even boundary).

Detailed explanation of the dip-switches:

SW  Default value (Off)            Optional Value (On)


1   Run Memory Test on             Bypass Memory Test on
    Power-On Reset (65 sec)        Power-On-Reset (8 sec)
2   SCSI Parity Checking disabled  SCSI Parity Checking enabled
3   Odd or Even Byte disconnect    Even Byte disconnect
4   Report Busy Status             Non Busy Enabled
5   Fixed Block Mode on Power Up   Variable Block Mode on Power up
6   Normal Data Operation          No Disconnect During Data Transfer
7   Reserved                       Reserved
8   P6 Cartridge Type (106 meters) PI Cartridge Type (112 meters)

NOTE: Incorrect settings of any of these switches may cause problems with your configuration. Please consult your Exabyte documentation for more details on how to configure the streamer.

The Exabyte product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt Exabyte SCSI timeout

Keywords : kbhw nthw
Version : WinNT:3.1,3.5,3.51,4.0
Platform : WINDOWS
Issue type :