Letter Forms Pull Only from Upper Tray on Postscript Printers

• Microsoft Windows NT operating system version 3.1
• Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

On certain printers (NEC SilentWriter 97, IBM 4039 PS, and HP LaserJet 4 Si Postscript) if you assign "Letter" form to the upper tray and "Letter 8.5 x 11" form to the lower tray and try to print to the lower tray, the printer pulls paper from the upper instead.

WORKAROUND

1. Go into Printer, Forms...



2. Click on the form that is already there called "Letter".



3. Type in a new name for the form such as "LowLetter" and press the ADD button.



4. Then create a new queue for the printer and go into it's SETUP button.



5. Click on the "Lower Tray" option for Paper Tray and click the CHANGE button.



6. Select the new form created called "LowLetter" and click OK.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.1 and Windows NT Advanced Server version 3.1. This problem is corrected in Windows NT version 3.5.

Additional query words: prodnt post script

Keywords : kbprint ntprint kbbug3.10 NTSrvWkst
Version : 3.1
Platform : winnt
Issue type :