Fatal Error on Drive 1 with Quantum ProDrive 1080s

• Microsoft Windows NT operating system version 3.1
• Microsoft Windows NT Advanced Server version 3.1
• Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0
• Microsoft Windows NT Server versions 3.5, 3.51, 4.0

SYMPTOMS

When you use the Windows NT backup program, NTBACKUP.EXE, with a supported tape unit connected to the same SCSI chain as the hard disk of a Quantum ProDrive 1080s, the following error message may appear:

Fatal error on drive 1.

CAUSE

This problem occurs when the hardware termination on the hard disk of the Quantum ProDrive 1080s is not properly disabled.

RESOLUTION

According to the Quantum hard disk documentation, the Quantum ProDrive 1080s has a TE jumper that needs to be removed in order to disable the termination. However, in order to properly disable the termination, all termination jumpers (not just the TE jumper) need to be removed.

The Quantum product discussed here is manufactured by Quantum Computer Services, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: prodnt 3.10

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