Setup Problems with Gateway 2000 P5-60 and Memory Modules

ID: Q122796

3.50
WINDOWS
kb3rdparty

The information in this article applies to:

Microsoft Windows NT Workstation version 3.5
Microsoft Windows NT Server version 3.5

SYMPTOMS

When you install Windows NT version 3.5 on a Gateway 2000 P5-60 (with hardware components on the PCI bus), the computer may stop responding (hang), or the following error message may appear when several files in the graphical portion of Setup run:

Unable to copy <filename>. The source may be corrupted.
Abort, Retry, Fail

RESOLUTION

To correct this problem:

Verify that the computer is using the PCI chip set of either the Mercury S82434NX or Mercury II.

Remove all PCI-based hardware components and try to install Windows NT version 3.5. If unsuccessful, remove the memory modules (SIMM) and replace them with standard 4 megabyte (MB) memory modules. This computer is originally shipped with a 16 MB memory module.

For additional information, call Gateway Technical Support at (800) 846- 2301.

Gateway 2000 is manufactured by Gateway 2000, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

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