Cannot Run RAS Programs When a Service References RASAPI32.DLL

ID: Q123741

The information in this article applies to:

Microsoft Windows NT Workstation version 3.5
Microsoft Windows NT Server version 3.5

SYMPTOMS

If any service running from the local system account references RASAPI32.DLL, no RAS programs can be run (including Remote Access [RASPHONE.EXE]).

CAUSE

RASCAUTH allocates shared memory in local system context that is unavailable to a user context instance that starts later.

WORKAROUND

To work around this problem, start Remote Access before your start the service.

STATUS

Microsoft has confirmed this to be a problem in Windows NT Workstation and Windows NT Server version 3.5. This problem was corrected in the latest U.S. Service Pack for Windows NT version 3.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt 3.50 ras phone rasphone

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