Compaq NetFlex-L Fails To Start/Windows NT Hangs During Shutdown

ID: Q135345

The information in this article applies to:

Microsoft Windows NT Workstation versions 3.5, 3.51
Microsoft Windows NT Server versions 3.5, 3.51

SYMPTOMS

After you install Windows NT on a Compaq computer using a NetFlex-L network interface card (NIC) driver (PCNTN3.SYS) supplied in the Compaq Support Software Diskette (SSD) version 1.15, the following error message appears when you start Windows NT:

At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

The following event is written to the system log:

Event: 7022
Source: Service Control Manager
Type: Error
Description: The Computer Browser service hung on starting.

In addition, Windows NT stops responding (hangs) during shutdown.

CAUSE

This problem occurs if you are using the IPX/SPX Compatible transport (NWLink) protocol and the computer is not connected to the network.

WORKAROUND

To work around this problem, make sure your computer is connected to a working network.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt

Keywords : kbnetwork ntdriver ntprotocol kbbug3.50 kbbug3.51 ntconfig
Version : 3.5 3.51
Platform : winnt
Issue type :