Access Violation in LSASS.EXE During User Password Change

ID: Q136334

The information in this article applies to:

Microsoft Windows NT Server version 3.51

SYMPTOMS

When your domain password expires and you are prompted to change your password, an access violation in LSASS.EXE occurs on your domain controller. As a result, you cannot change your password and log on until the domain controller is back online again.

This problem occurs intermittently.

CAUSE

This failure occurs because of a problem during the calculation of the session id used for the password change operation.

RESOLUTION

To correct this problem, install the latest U.S. Service Pack for Windows NT version 3.51 or upgrade to Windows NT 4.0.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt

Keywords : kbnetwork ntsecurity kbbug3.51 kbfix3.51.sp2 NTSrvWkst
Version : 3.51
Platform : winnt
Issue type :