IBM 16/4 Auto Token Ring Adapter Driver Causes Event ID 7000

ID: Q137505

The information in this article applies to:

Microsoft Windows NT Workstation version 3.51
Microsoft Windows NT Server version 3.51

SYMPTOMS

After you install the IBM 16/4 Auto Token Ring ISA network interface card (NIC) driver in Windows NT 3.51, the following system event message appears in Event Viewer:

Event ID: 7000
Source: Service control manager
Type: Error
Description: The IBM Auto 16/4 Token-Ring ISA Adapter service failed to start due to the following error: A Device attached to the system is not functioning.

After the Event ID 7000 appears the following event error is entered into the system log of the event viewer:

Event ID: 5003
Source: IBMTOK4
Type: Error
Description: IBMTOK41: could not find an adapter.

CAUSE

The OEMSETUP.INF file for the NIC driver (IBMTOK4.SYS) is not adding a required value in the Windows NT registry properly. The OEMSETUP.INF and IBMTOK4.SYS files are located on the following directory on the Windows NT 3.5 CD-ROM disc:

\DRVLIB\NETCARD\X86\IBMTOK4

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

Run Registry Editor (REGEDT32.EXE).

From the HKEY_LOCAL_MACHINE subtree, go to the following key:

\SYSTEM\CurrentControlSet\Services\IbmTok41\Parameters

Select the Parameters key.

From the Edit menu, select Add Value.

Add the following:

Value Name: BusNumber
Data Type: REG_DWORD
Data: 0

Choose OK and quit Registry Editor.

Shutdown and restart Windows NT.

Additional query words: prodnt cd

Keywords : ntgeneral
Version : 3.51
Platform : WINDOWS
Issue type :