Err Msg: "Cannot Access Printer" and "Cannot Print"

• Microsoft Windows NT Workstation versions 3.5, 3.51
• Microsoft Windows NT Server versions 3.5, 3.51

SUMMARY

When you attempt to print in Notepad, the following error message may appear:

Cannot access your printer. Be sure that your printer is connected properly and use Control Panel to verify that the printer is configured properly.

Cannot print.

Be sure that your printer is connected properly, and use the Printers option in Control Panel to verify that the printer is configured properly.

CAUSE

This problem can occur if the printer driver is corrupt.

RESOLUTION

To correct this problem:

1. If you have multiple printers installed, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q136812
   TITLE : How to Determine What Print Drivers a Print Driver Requires

   If you have one printer installed, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q135406
   TITLE : Steps to Manually Remove and Reinstall a Printer Driver




2. Expand the original printer drivers from the Windows NT CD-ROM disc to the following directory:
   
   %SystemRoot%\System32\spool\drivers\%Platform%\1).

Additional query words: prodnt

Keywords : ntprint NTSrvWkst
Version : 3.50 3.51
Platform : WINDOWS
Issue type :